Hello, I have used Roxio for over 25 years now, going back to Media Creator. It is the single best piece of software that I have ever owned.
Upgrades are painful, excruciatingly so. Problems are 100% to be expected. When we paying customers engage Technical Support, we are barraged with questions, "Did we do this?", "Did we do that?", "Did we do this & that?", "Was this running?, "Was that updated?", etc., etc., etc., as if WE are the root cause of the installation problems of Roxio Creator, most certainly not Roxio, WITH ABSOLUTELY NO WRITTEN PUBLICATION OF EXACT & PRECISE INSTRUCTIONS TO FOLLOW in order for a fail-safe installation so that we can proceed to using the software for which we paid our money, rather than fixing it.
Are you following me? Yes, I have been around the block, once or twice. I am not a technological novice. I know how "Support" attempts to get rid of us paying customers by NOT providing root cause solutions to problems that were intentionally sold to us, a Testing Department not in existence.
BEFORE I PAY MY MONEY TO UPGRADE:
What is the link to Roxio's written instructions on the exact & precise instructions for a problem-free installation of Roxio Creator NXT 7 Pro, $129.99?
This question is asked because a casual perusal of the Roxio website demonstrates that customers apparently installed Roxio Creator NXT 7 Pro because of their grand ignorance of installation requirements, and not having ESP.
Specifically, I have a fully up-to-date Windows 10 OS running Windows Defender. My objective here is for Roxio not to direct blame to ME for the failure of its $129.99 software to install on my computer.
ALSO, I am upgrading because Record Your Screen is highly problematic, as the Roxio website will provide testimonials. I want to know how to use it with 100% confidence. In particular, I am sick-and-tired of Record Your Screen indicating that it is working for X number of minutes, only to record 6 seconds.
I have a command of the English language, second to none. I articulate things well. I provide proof-positive data on the observations of the failure of the software that I purchase. Tech Support "professionals" are typically incapable of understanding the English language, using any prior "expertise" in what is purportedly their core competency and taking ownership of a "valued" customer's issue. Please, do not pawn me off to a rookie.
My goal is to avoid the absolutely miserable installation nightmare that I had upgrading to version 4, which explains why I have waited to upgrade; and, I can wait longer.