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Showing content with the highest reputation since 09/08/2012 in all areas

  1. 1 point
    I have an MP4 video of me performing stand-up comedy at a comedy club. My voice is buried somewhat behind the room noises, audience, etc. Is there any way to enhance my voice using Video Ware or any other tool in Creator NXT 6? Thanks.
  2. 1 point
    Is it just me or is anyone else having an issue with customer support? Has anyone been able to contact anyone directly? This has got to be the WORST customer service I have ever experienced. I want to be able to use the software that I have paid for. Very frustrating as you cannot contact Technical Support directly! I have been a customer and used ROXIO for many years. It is risky to purchase software from them anymore as you don't know if it will install and there is no customer support. And you are at their mercy as to when they will contact you via email for assistance. There is no one to contact to report unacceptable customer service. I purchased a new computer and want to install Creator NXT 6. It had been installed on my old computer. I get the error message that the key has been used too many times. I contacted customer support chat and I provided them with the date I purchased the software, order number and serial key. They told me I will be contacted via email from technical support (no time estimate given) and that there is no way to contact anyone direct, only through email. I also recently purchased Creator NXT 7 Pro to install on my laptop. The program installed but I could not use AfterShot3 due to an error "Serial Number invalid". Same thing, contacted customer service and gave them all of my information and had to wait several days for an email from technical support. Had to reply with all the information again. It takes several days for them to reply to your emails after sending the requested information. I was set up for a "Remote Session". The day I tried to log on to the remote session I immediately got an error the code they provided had expired and to contact technical support for a new code. I called, I emailed my support person and I also chatted and was told I would be contacted by my support person via email with a new code. I asked when they would be sending it and they said "soon". Never got one. The next email from support was that they were closing my ticket due to no response. I have been emailing them for over a month now and my problem is still not resolved.
  3. 1 point
    I found the drop down menu in the upper left-hand corner. I selected Blu-Ray and the coding changed to MPEG4.
  4. 1 point
    Why are you even using VHS2DVD for "Capturing" from a DVD? Simply use Windows Explorer to copy from the DVD to your hard drive!
  5. 1 point
    Jaikoz gets data from Musicbrainz, for instance. The same site also has SongKong, which might help out. See: http://www.jthink.net/jaikoz/
  6. 1 point
    Sorry for the delay, I saw it then promptly forgot about your post ~ playing the age card here I just tried it in FastFlick as well as VideoWave and do not get any distortion either in playback while in the editors or playing the file I created with the editors. That is of no use to you in resolving your issues... I will ask some of the other gurus to take a look and see if they can help resolve this with you.
  7. 1 point
    Problem is that Jim has only just installed, and has run into the problem before he has had time to use the suite. It doesn't seem that a clean uninstall is likely to help him at this point, and there may be something wrong with the program as delivered.
  8. 1 point
    Try the Repair option of install. Also contact Roxio Support! Keep us updated and check back to see if others have any suggestions
  9. 1 point
    You will have to join them in VideoWave (Edit Video - Advanced) first, then use the Export As or Prepare for Authoring to create a file that the new and improved (sarcasm) MyDVD can use. You can do this in Video Copy and Convert as well without the file creation first BUT only if you want a No Menu project. If you want a Menu project in VCC it will create a button for each clip added
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