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Showing content with the highest reputation since 10/19/2013 in all areas

  1. 1 point
    Is it just me or is anyone else having an issue with customer support? Has anyone been able to contact anyone directly? This has got to be the WORST customer service I have ever experienced. I want to be able to use the software that I have paid for. Very frustrating as you cannot contact Technical Support directly! I have been a customer and used ROXIO for many years. It is risky to purchase software from them anymore as you don't know if it will install and there is no customer support. And you are at their mercy as to when they will contact you via email for assistance. There is no one to contact to report unacceptable customer service. I purchased a new computer and want to install Creator NXT 6. It had been installed on my old computer. I get the error message that the key has been used too many times. I contacted customer support chat and I provided them with the date I purchased the software, order number and serial key. They told me I will be contacted via email from technical support (no time estimate given) and that there is no way to contact anyone direct, only through email. I also recently purchased Creator NXT 7 Pro to install on my laptop. The program installed but I could not use AfterShot3 due to an error "Serial Number invalid". Same thing, contacted customer service and gave them all of my information and had to wait several days for an email from technical support. Had to reply with all the information again. It takes several days for them to reply to your emails after sending the requested information. I was set up for a "Remote Session". The day I tried to log on to the remote session I immediately got an error the code they provided had expired and to contact technical support for a new code. I called, I emailed my support person and I also chatted and was told I would be contacted by my support person via email with a new code. I asked when they would be sending it and they said "soon". Never got one. The next email from support was that they were closing my ticket due to no response. I have been emailing them for over a month now and my problem is still not resolved.
  2. 1 point
    I found the drop down menu in the upper left-hand corner. I selected Blu-Ray and the coding changed to MPEG4.
  3. 1 point
    They are still there in Toast 17 - you just have to turn them back on in Preferences. Preferences -> Audio tab -> tick "Show advanced audio mastering settings". - Mike J
  4. 1 point
    Historically, Roxio, and Adaptec before them, did not concern themselves with being backwards compatible, at least with their Creator application. Most releases were not compatible with the prior release build files. The ability to open such files with subsequent versions always fell on deaf ears.
  5. 1 point
    Jaikoz gets data from Musicbrainz, for instance. The same site also has SongKong, which might help out. See: http://www.jthink.net/jaikoz/
  6. 1 point
    The only alternative to Gracenote is FreeDB.org, but I don’t think Toast can be changed to make use of that, but some stand-alone tagger applications may be able to set such. Does it work better if you use Toast’s Media Browser instead of drag-and-drop of the mounted disc through the Finder? That should help getting the information directly from iTunes.
  7. 1 point
    It wouldn't work if only Creator (the big multi-menu thing) was running. The only way I could get it to work was to run Roxio Burn, so this box was visible down in the bottom right of the screen. Then I had to right-click on the ISO and click the flaming disc option Doing that loaded the ISO into Roxio Burn and I then had to click the flaming disc which appeared on the right end of Roxio Burn. Seems a great way to complicate what had been a relatively simple process in NXT4?
  8. 1 point
    Waiting for Toast 17 Forum why it is not allready available Roxio Please!!
  9. 1 point
    Problem is that Jim has only just installed, and has run into the problem before he has had time to use the suite. It doesn't seem that a clean uninstall is likely to help him at this point, and there may be something wrong with the program as delivered.
  10. 1 point
    Well I got it installed... Tried with NO updates and VideoWave locks up at some point with the Motion Video Editor running. Tried with both Hardware and Software Rendering. No change. Added SP1 and tried again after a reboot. No change, VW locks up. Added SP2 and again, no change Did you hear from Support?
  11. 1 point
    Rachel was kindly thanking Malatekid and reinforcing his suggestion.
  12. 1 point
    Sadly they really did simplify it to the point of being next to useless The things you cite are gone. Creator 2012 is one of the best but only a eBay item these days and you have to be careful that you get the Product Key with it!
  13. 1 point
    Broskimode, I haven't seen any release notes for that ServicePack, but perhaps Corel will update the 'Updates' page eventually - if they still do that. The SP2.1 updates the program to version 102B22A The SP3.0 updates it to 102B26A. This doesn't look like much of a number change, but the updater uninstalls large chunks of the program and then reinstalls new chunks, so a lot has been replaced. The updater has about 175MB devoted to GameHD_1x, about 16MB devoted to CPDecoderpack, and about 3MB each to GameCapHD_USB x64 and x86. Given the amount changed, it might take them a time to write up the release notes Hope this helps . . .
  14. 1 point
    None of us were happy when Corel removed the real Roxio MyDVD and replaced it with a lightweight Corel substitute.
  15. 1 point
    I need to create a DVD that auto plays and loops in a DVD player. I cant seem to figure it out with MyDVD. I have Roxio Creator NXT 5. What am I missing? It was easy enough with an old mac that I had and iDVD.
  16. 1 point
    Yes, delete the orignal music; click to edit your menu background image/video and extend the length to the length of the music; add the music save. Click the menu duration and set that to the length of the music. There are several posts on how to do this; use the search function for more details.
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