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Showing content with the highest reputation since 10/07/2010 in Posts

  1. 2 points
    Historically, Roxio, and Adaptec before them, did not concern themselves with being backwards compatible, at least with their Creator application. Most releases were not compatible with the prior release build files. The ability to open such files with subsequent versions always fell on deaf ears.
  2. 1 point
    This appears to be the same problem I experience with NXT6. I have spent MONTHS with tech support. All of their suggestions are WORTHLESS. I even created screen captures to prove what is going on. They (tech support) continually feign ignorance to attempt to close the inquiry number. Interestingly, I finally came across one tech who mentioned this is a common complaint. Here is what I discovered - for whatever reason when the program creates the audio proxy file, it creates a “corrupted” proxy audio file. The longer the video to be edited, the more fuzzy/corrupt the sound will progressively become. It is clearly a problem with how the program extracts audio from the video when it creates the proxy file. They may have hard coded an improper setting into the program or something. You can confirm this yourself by changing the default audio proxy directory in settings and then listening to the audio file it creates. I can’t figure out if the program uses the proxy file for rendering or if it creates another temporary (yet also corrupt) audio file.  This is repeatable on multiple machines. An i9 - MacBook running windows duel boot - even my surface 4. All of them exhibit this behavior. I believe they use ffmpeg to extract, but I still don't know how it is called up for the conversation. This is entirely due to a poorly crafted program. I can replicate the problem with multiple machines and differing files. It is not your drivers (video or sound) - it is NOT a machine dependent problem. It is a bug that Roxio/Corel must address. I was hoping a fix would be issued by Roxio/Corel to take care of it. Contact tech support via email in this site. Let them log a complaint. https://www.roxio.com/en/support/
  3. 1 point
    It wouldn't work if only Creator (the big multi-menu thing) was running. The only way I could get it to work was to run Roxio Burn, so this box was visible down in the bottom right of the screen. Then I had to right-click on the ISO and click the flaming disc option Doing that loaded the ISO into Roxio Burn and I then had to click the flaming disc which appeared on the right end of Roxio Burn. Seems a great way to complicate what had been a relatively simple process in NXT4?
  4. 1 point
    Sorry for the delay, I saw it then promptly forgot about your post ~ playing the age card here I just tried it in FastFlick as well as VideoWave and do not get any distortion either in playback while in the editors or playing the file I created with the editors. That is of no use to you in resolving your issues... I will ask some of the other gurus to take a look and see if they can help resolve this with you.
  5. 1 point
    Problem is that Jim has only just installed, and has run into the problem before he has had time to use the suite. It doesn't seem that a clean uninstall is likely to help him at this point, and there may be something wrong with the program as delivered.
  6. 1 point
    I had this message come up in MY DVD on the old computer and that and other issues with Roxio had me update my 8 year old box. This still happens on the new machine at times and like the old, the only solution seems to be rebooting the computer. The specs on my new computer are: Intel Core i7-8700 Desktop Processor 6 Cores up to 4.6GHz Turbo LGA1151 300 Series 65W BX80684i78700 Corsair Vengeance LPX 32GB (2x16GB) DDR4 DRAM 2666MHz (PC4-21300) C16 Memory Kit - Black Samsung 960 EVO Series - 500GB NVMe - M.2 Internal SSD (MZ-V6E500BW) I didn't get a video or sound card (yet), but see no reason why this causes problems as I have a pretty screaming machine now. The video (today's at least) is over an hour long and I am trying to burn a disc image prior to burning to DVD. Any ideas? I would rather get it to stop doing that, than to have to reboot and try again. Thanks.
  7. 1 point
    Keep us updated on your Support contact. If there is something I overlooked, I would sure love to know that
  8. 1 point
    Go here http://forums.support.roxio.com/topic/123310-i-lost-my-cd-and-i-need-the-capture-software/
  9. 1 point
    I just downloaded creator NXT pro 5.....had been using Roxi 2012 and upgraded hoping the quality of the DVDs would be less grainy. (Original feed was crystal clear). Trying to burn DVD with new product. Previously, I could click the DVD icon and without menues, click the burn button directly. Now I see "PREPARE FOR AUTHORING" and create video file. Have been searching help and can't find how to "burn" from this program. What am I missing?
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