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Showing content with the highest reputation since 04/10/2019 in all areas

  1. 1 point
    Hello, I have used Roxio for over 25 years now, going back to Media Creator. It is the single best piece of software that I have ever owned. Upgrades are painful, excruciatingly so. Problems are 100% to be expected. When we paying customers engage Technical Support, we are barraged with questions, "Did we do this?", "Did we do that?", "Did we do this & that?", "Was this running?, "Was that updated?", etc., etc., etc., as if WE are the root cause of the installation problems of Roxio Creator, most certainly not Roxio, WITH ABSOLUTELY NO WRITTEN PUBLICATION OF EXACT & PRECISE INSTRUCTIONS TO FOLLOW in order for a fail-safe installation so that we can proceed to using the software for which we paid our money, rather than fixing it. Are you following me? Yes, I have been around the block, once or twice. I am not a technological novice. I know how "Support" attempts to get rid of us paying customers by NOT providing root cause solutions to problems that were intentionally sold to us, a Testing Department not in existence. BEFORE I PAY MY MONEY TO UPGRADE: What is the link to Roxio's written instructions on the exact & precise instructions for a problem-free installation of Roxio Creator NXT 7 Pro, $129.99? This question is asked because a casual perusal of the Roxio website demonstrates that customers apparently installed Roxio Creator NXT 7 Pro because of their grand ignorance of installation requirements, and not having ESP. Specifically, I have a fully up-to-date Windows 10 OS running Windows Defender. My objective here is for Roxio not to direct blame to ME for the failure of its $129.99 software to install on my computer. ALSO, I am upgrading because Record Your Screen is highly problematic, as the Roxio website will provide testimonials. I want to know how to use it with 100% confidence. In particular, I am sick-and-tired of Record Your Screen indicating that it is working for X number of minutes, only to record 6 seconds. I have a command of the English language, second to none. I articulate things well. I provide proof-positive data on the observations of the failure of the software that I purchase. Tech Support "professionals" are typically incapable of understanding the English language, using any prior "expertise" in what is purportedly their core competency and taking ownership of a "valued" customer's issue. Please, do not pawn me off to a rookie. My goal is to avoid the absolutely miserable installation nightmare that I had upgrading to version 4, which explains why I have waited to upgrade; and, I can wait longer. Thank you.
  2. 1 point
    Just wanted to add one more file to the above list. Open Finder and navigate to ~/Library/Caches Look for the file "com.roxio.Toast", and any other roxio related files in that Caches folder. Trash that file. Empty trash and reboot. Like Preference files, Cache files are regenerated the next time the application launches. You can use this fix for issues with other apps as well.
  3. 1 point
    PLEASE NOTE - THIS IS LESS A QUESTION AND MORE OF A KB ARTICLE! RECOMMEND DOING THIS BEFORE YOU TRY ANYTHING ELSE; WORKS 99% OF THE TIME FOR ME! When I have issues with Toast on any version dating back to Toast 14 (Mac), forums, discussion groups and even chatting with Corel/Roxio Support will waste time and ultimately take me to the same resolution. Before checking anything else, do the following below: You'll need your Toast Serial Key (located on your CD/DVD or via email from purchasing online). Without it, might as well contact Corel/Roxio to get another copy of it. Quit Toast Application. Open Finder and navigate to ~/Library/Preferences. Locate and trash the following files (some may not exist if never used): “com.roxio.ScreenCapture.plist”"com.roxio.toast.plist""com.roxio.Toast.LSSharedFileList.plist""com.roxio.MyDVD.plist""com.roxio.videoplayer.plist"“com.roxio.videoplayer.LSSharedFileList.plist”“com.corel.Toast-Audio-Assistant.plist” Empty your trash and reboot your Mac. Login and open Toast. You'll be prompted for serial key, then most problems solved. If that doesnt work, check for updates. Otherwise, this will fix 99% of your issues! Hope this is helpful!
  4. 1 point
    This is still a problem in Toast 18 Pro. All versions of 422 MOV files have worked in the past. It worked once when I upgraded to Toast Pro 18 and since then has failed to work. There's no reason a compressed codec such as 264 should work while a 422 file shows up on the Toast menu AND functions properly but shows up as only 904kb in the "on disc" menu. We've done the delete & reinstall "solution" but it is still not functioning. What's up Roxio? Here's the screenshot of what most of us are seeing. How about a real fix?
  5. 1 point
    This appears to be the same problem I experience with NXT6. I have spent MONTHS with tech support. All of their suggestions are WORTHLESS. I even created screen captures to prove what is going on. They (tech support) continually feign ignorance to attempt to close the inquiry number. Interestingly, I finally came across one tech who mentioned this is a common complaint. Here is what I discovered - for whatever reason when the program creates the audio proxy file, it creates a “corrupted” proxy audio file. The longer the video to be edited, the more fuzzy/corrupt the sound will progressively become. It is clearly a problem with how the program extracts audio from the video when it creates the proxy file. They may have hard coded an improper setting into the program or something. You can confirm this yourself by changing the default audio proxy directory in settings and then listening to the audio file it creates. I can’t figure out if the program uses the proxy file for rendering or if it creates another temporary (yet also corrupt) audio file.  This is repeatable on multiple machines. An i9 - MacBook running windows duel boot - even my surface 4. All of them exhibit this behavior. I believe they use ffmpeg to extract, but I still don't know how it is called up for the conversation. This is entirely due to a poorly crafted program. I can replicate the problem with multiple machines and differing files. It is not your drivers (video or sound) - it is NOT a machine dependent problem. It is a bug that Roxio/Corel must address. I was hoping a fix would be issued by Roxio/Corel to take care of it. Contact tech support via email in this site. Let them log a complaint. https://www.roxio.com/en/support/
  6. 1 point
    Toast 15 recognized all ProRes codecs. Made beautiful blu-rays. I upgraded to Toast 17 and it will only burn using .264 WHICH IS A TERRIBLE CODEC. The color of 264 is yellow, the contrast is extreme, and it's not as clear as any of the ProRes. So Toast has become useless for burning DVDs or Blu-Rays with proper quality for a large audience to see. AND it means you have to change all your coloring and lighting ... guessing what will come out. This is a terrible, terrible bug. What is wrong with Roxio that they don't fix this?? How can anyone be satisfied with a disgusting looking movie? And of course their "customer support" is wretched. They keep telling me they will contact me by e-mail... but I only get a stupid pre-made email. They never NEVER address my issue!
  7. 1 point
    I chatted with support and there's no date on when (or if) Roxio will update this software to 64-bit so it even has a chance of running under macOS Catalina 10.15. I imagine most people who are having problems are having them because there have been seven years of Mac OS updates since the last update. If anyone wants to continue to use this product, like me, it might take everyone's request for programming time to update/fix this product. If Corel is not interested in maintaining this product (they still sell it but don't maintain it), does anyone know of a different product that works?
  8. 1 point
    I have a similar problem. Anytime I try to make a DVD or Blu-ray with ProRes files it ends up being several hundred gigabytes in size and obviously can't be burned. Works fine with H.264. Roxio, please fix this.
  9. 1 point
    I have an MP4 video of me performing stand-up comedy at a comedy club. My voice is buried somewhat behind the room noises, audience, etc. Is there any way to enhance my voice using Video Ware or any other tool in Creator NXT 6? Thanks.
  10. 1 point
    Is it just me or is anyone else having an issue with customer support? Has anyone been able to contact anyone directly? This has got to be the WORST customer service I have ever experienced. I want to be able to use the software that I have paid for. Very frustrating as you cannot contact Technical Support directly! I have been a customer and used ROXIO for many years. It is risky to purchase software from them anymore as you don't know if it will install and there is no customer support. And you are at their mercy as to when they will contact you via email for assistance. There is no one to contact to report unacceptable customer service. I purchased a new computer and want to install Creator NXT 6. It had been installed on my old computer. I get the error message that the key has been used too many times. I contacted customer support chat and I provided them with the date I purchased the software, order number and serial key. They told me I will be contacted via email from technical support (no time estimate given) and that there is no way to contact anyone direct, only through email. I also recently purchased Creator NXT 7 Pro to install on my laptop. The program installed but I could not use AfterShot3 due to an error "Serial Number invalid". Same thing, contacted customer service and gave them all of my information and had to wait several days for an email from technical support. Had to reply with all the information again. It takes several days for them to reply to your emails after sending the requested information. I was set up for a "Remote Session". The day I tried to log on to the remote session I immediately got an error the code they provided had expired and to contact technical support for a new code. I called, I emailed my support person and I also chatted and was told I would be contacted by my support person via email with a new code. I asked when they would be sending it and they said "soon". Never got one. The next email from support was that they were closing my ticket due to no response. I have been emailing them for over a month now and my problem is still not resolved.
  11. 1 point
    I found the drop down menu in the upper left-hand corner. I selected Blu-Ray and the coding changed to MPEG4.
  12. 1 point
    I don't think you can download it, only stream it with a registered device. Have a read around here, https://www.amazon.com/gp/help/customer/display.html?nodeId=GW3PHAUCZM8L7W9L
  13. 1 point
    Tell us more about your computer (read this). (link)
  14. 1 point
    Why are you even using VHS2DVD for "Capturing" from a DVD? Simply use Windows Explorer to copy from the DVD to your hard drive!
  15. 1 point
    I haven’t confirmed this for v17, but for a long list of previous versions: you could save a project as a Disk Image file, which would get the .toast extension. If you rename that in Finder to .iso, then you’ll find that is is compatible with many Windows burning software. It won’t make your PC read the Mac file system (HFS/HFS+/APFS), but for DVD-Video (UDF file system) that is not an issue.
  16. 1 point
    I neglected to read the above note from hermie54 before posting my last response. While ProRes422 indeed is used for editing, it's also been long recommended to me as the preferred .mov choice for a FCP X Master file. I've been doing so for years and the AVCHD discs I've burned always are excellent. So it does, in fact, "work" with earlier versions of Toast. When FCP "Share to disc" is working, I usually let it do the job. But occasionally, usually after an IOS or FCP software update, it breaks (always near deadline) and I fall back on Toast 14. As previously mentioned, 14 Pro still works with ProRes422 .mov files from FCP but 17 currently does not. My FCP AVCHD discs are projected on a large screen before an audience of 100 or so and I want all the resolution I reasonably can get. That's why I've always gone with ProRes422. I also burn additional AVCHDs and standard DVDs for very limited distribution. However, I'm thinking now that I'll simply project my original Master .mov file via a laptop and hope Toast 17 gets "fixed" or my copy of Toast 14 continue to hang in there for disc production.
  17. 1 point
    Hi Lamberto, Firstly, may I suggest you change your log-in name to something else than your email address. These forums are scanned by all sorts of 'bots which harvest addresses, and I would hate to see yours harvested and sold to someone who will pester you with lots of spam emails. Videowave in NXT 7 claims to deal with .MTS files, and a large number of other formats. Here is the file input area . . . Since I don't have any .MTS files to test with, would you please attach one or two small ones (just a couple of seconds will do) to a reply, so that I can test that Videowave itself is faulty and not just something wrong with your machine? Regards, Brendon
  18. 1 point
    Historically, Roxio, and Adaptec before them, did not concern themselves with being backwards compatible, at least with their Creator application. Most releases were not compatible with the prior release build files. The ability to open such files with subsequent versions always fell on deaf ears.
  19. 1 point
    I have the same issue. I trashed Toast17 and re-installed. No difference. I can't burn a BluRay either. In this case Pro17 reports a huge file to burn many times bigger than the source file. I'm on a Mac running Mojave. *Caution * if you completely trash Toast it all trashes for BluRay Plugin! And since I hadn't registered it I had to buy another for $9.99 plus tax. I'll check whether this now allows me to create a BluRay disk.
  20. 1 point
    I had this message come up in MY DVD on the old computer and that and other issues with Roxio had me update my 8 year old box. This still happens on the new machine at times and like the old, the only solution seems to be rebooting the computer. The specs on my new computer are: Intel Core i7-8700 Desktop Processor 6 Cores up to 4.6GHz Turbo LGA1151 300 Series 65W BX80684i78700 Corsair Vengeance LPX 32GB (2x16GB) DDR4 DRAM 2666MHz (PC4-21300) C16 Memory Kit - Black Samsung 960 EVO Series - 500GB NVMe - M.2 Internal SSD (MZ-V6E500BW) I didn't get a video or sound card (yet), but see no reason why this causes problems as I have a pretty screaming machine now. The video (today's at least) is over an hour long and I am trying to burn a disc image prior to burning to DVD. Any ideas? I would rather get it to stop doing that, than to have to reboot and try again. Thanks.
  21. 1 point
    Many of you have had issues with creating PhotoShows. It is broken and won;t be fixed. Some people have asked if there was another program similar to PhotoShow. I finally found one Corel's Fast Flicks. It will take both images (photos) and some videos ! It is cheap, easy and has pretty much everything PhotoShow has except for the web site to share the Shows. If you use social media, then that is not a problem. I use YouTube (up to about 15 minute shows) and have them unlisted so only those I that I send the link to can see the. Watch the Fast Flicks Fast Flick as a stand alone cost $15 to $20 depending on if it is on sale or comes included with Corel's Video Studio X7 or with Roxio's Creator NXT 3. There are only a few templates available but more are available. (example). I have not searched for others (sale page) Here are the specs. For some reason, the image is very small but I can read it: I can;'t find another image of this. Video input can be AVCHD, Mpg2, Mov and others. More to come.
  22. 1 point
    Computer builders often use the same model number for an entire line of computers. Each computer in that line may have different options relating to the CPU (central processing unit), the GPU (graphics processing unit). the optical drives, the hard drives, the amount of memory, the operating system and more. I am too old to remember how to determine combinations and permutations (do they still teach that? ). The capabilities of the computer determine how well programs run. It is often used for gaming but is also useful for determining computer performance for Roxio/Corel programs. There is a quick way of providing that information in one text file. You may be asked for it when someone tries to help diagnose a problem. That method is called dxdiag.exe and is a built-in program for all Windows Operating Systems. Note that there is no personal information in that text file other than what you called your computer. You can block that from being seen. A proactive posting of the dxdiag file will help other users offer solutions to you problem Here is a link to a good article by EA Arts (Gaming company). Ignore the part about reading the information (and the images) and just use the "Save all Information" tab so you will save the file and be able to attach it to your thread. Hint, save the file to your desktop so you can find it easily. Note that this works for all Versions of WINDOWS including Windows 8 and 10. When you are making your reply to a user asking for that information, click on the "More Reply Options" at the bottom of the reply box. Type in the information you want to post with the dxdiag file. Select "Choose File" navigate to the file and click on it, the file name will appear next to the "Choose File" box. Click on the "Attach This File" just below "Choose File". The file will be uploaded to the site and will appear in your post when you complete your post. Note that you can add additional files such as a screen grab using the "Choose file" process. DO NOT upload the contents for the dxdiag file; just the file itself.
  23. 1 point
    Thank you for your reply. I am perplexed however about Roxio/Corel's "honesty". I paid $25 for a One-Time Priority Support. The reply email I received from Ralf Jayrald Corel Customer Support Services asked me to post to this Toast 12 site. I didn't understand why but I so posted. I assumed I would have a dialog with a Roxio/Corel employee to discuss my issue/problem. Today when I checked the status on my Priority Support request I see it is marked Closed and I never had a reply from a Roxio employee, for which I paid $25. I wrote a reply to an email from their "support" asking about such but they have not replied. I see by my invoice that Roxio has an address in Funchal - Madeira, Portugal. I wonder about corporate "core competency" if the only reply to my $25 request is a well meaning guess from a fellow Toast-user. I naively hoped there would be a responsible employee that would know where metadata is hidden on my computer. Let the buyer beware for Roxio products.... regards
  24. 1 point
    I had exactly the same problem after working for days on my production. I had upgraded my Nvidia drivers at the Dell sight to no avail. This morning I saw Larry's posting and followed his advice. I went to the Nvidia sight and got a brand new driver (July '07) and to Microsoft to ugrade DirectX. I restarted then double clicked on my project to start MyDVD and bingo it worked. I was able to burn my project. Thanks Larry! Terry
  25. 0 points
    I can't get anything to work! I cleaned up my system of all old toast ect. files. ,caches, temp, rebooted, reinstalled, clicked ok on the ( authorizing blue-ray burn) still nothing! I have spent days trying to get this to work. If anyone can tell me how to get help with this problem please let me know I really need my blue-ray software. I have people waiting on me to get this stuff burned.
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