I realize that. Mine shows "Roxio Video Capture USB". There is a problem here somewhere but I can't understand where.
Note that my screen image is slightly different from Jim's (Creator 2012 Pro) for the "Roxio Media Import" window. At the very top of the window, just under the Menu bar there are TWO buttons, Photo and Video, with Video selected. In mine (Creator 2011) there is a single Video button. When my window first opens the "Status" shows "No Signal". Then after a couple of seconds (too quick to get a screen capture) the "Video Capture" error window appears and the status changes to "Capture Device Removed". At the same time Windows pops up a window saying the Color Scheme on my PC has been changed.
The VCR has been connected and playing this entire time.
I'm really hurting for fresh ideas.
I'm running Roxio Creator 2011 Special Edition
Version: 1.3.166 Sp1; 22.214.171.124
Build 131866A, R05; 600B60A, R05
PC: Windows 7 Professional