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About CoffeeCup

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  1. CoffeeCup

    No Video Signal Detected

    Hello Gurus, thanks for getting back to me. I do have both the Roxio Video Capture and USB 2861 devices present in device manager. I hadn't considered that it might be the scart adapter I had been using. I have tried using a scart adapter that comes with an XBOX 360 as well as a generic one that I found in the house. Neither have worked but I will try running my camcorder through the capture device just with the RCA cables when I get home from work as you suggested. I also received a message back from Tech Support suggesting I try those drivers mentioned above, despite me telling them that they didn't work in my first message to them. They also requested some info from DirectX Diagnostic tool which I shall also do when I'm home. One question though. There seems to be a 64bit and 32bit version of this tool, which should I use? Thanks again for your help. I thought I was at a dead end before I posted on here, now at least there is hope.
  2. CoffeeCup

    No Video Signal Detected

    Hello fellow forum goers. Below is a copy of a message I sent to the technical support team at Roxio. I've still not heard anything back from them so thought perhaps someone on here might be able to help me. I have had a look through the different topics and have noticed others have had the same problem...but I've not found anyone that has a solution. Hello. I am having major problems getting your "Easy VHS to DVD" to function. Every time I try a VHS tape no input signal is detected. I definitely have it connected correctly. I have followed all the instructions that came with the product as well as the advice on your support page. Your tech support section suggested re-downloading the driver from this site "http://kb.roxio.com/search.aspx?URL=/content/000218CR&PARAMS=set-locale=en"'>http://kb.roxio.com/search.aspx?URL=/content/000218CR&PARAMS=set-locale=en" but then tells me this is the wrong driver and is not compatible when I try to install it. This site on your tech support section "http://kb.roxio.com/search.aspx? URL=/content/000223CR&PARAMS=set-locale=en" told me to download the "Easy VHS to DVD Service Pack 2" to solve a number of issues, but this site does not exist and the link is broken!!! The tech support website has been worse than useless and has been a waste of time. I would like to call your support phoneline but really cannot afford the £1/minute call charge. I have tried two different VCRs, I have tried both 32bit and 64bit versions of Windows 7 and I have tried downloading supplementary codecs from the internet. All of the drivers on my computer are up to date as is Windows itself. I would be eternally grateful if you can offer me any assistance to get this product up and running. Here is a summary of my PC's hardware: CPU- Intel Q6600 Quad Core Ram - 2GB (Don't know the brand) Graphics Card- Nvidia 8800GT Motherboard- Asus P5N-E SLI OS- I have both 32bit and 64bit versions of Windows 7 installed on separate hard drives I thought this information might also prove relevant My serial number- Roxio Easy VHS to DVD Software version- 201B23A ENU Email address: If anyone can help that would be great. My old home video tapes are slowly turning to dust. I and my tapes would breath a sigh of relief if I can finally get this sorted. Thankyou Edit. Removed the serial #