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MarkG31

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About MarkG31

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  1. MarkG31

    No Sound

    I've tried everything you posted in the other topic more than 10 times. I followed your steps exactly. I understand it and I've done it step by step. It just doesn't solve the problem.
  2. MarkG31

    No Sound

    Good luck finding a solution. I will be monitoring this as to see if it may help me. I have the same problem with drivers not loading/being recognized and it seems I'm probably going to have to return this Roxio. Support hasn't answered in over a week and the problem continues on.
  3. MarkG31

    Another No Signal Problem.

    Unfortunately I still cannot get 1/2 the device to recognize it's portion of the drivers. I still have not received my email from Roxio support and it's been nearly a week. I was told it would take 24 hours for a response. It's a shame this is my only option for capture cards and it's simply not working. I got this and it was working then next day I've been getting no signal since.
  4. MarkG31

    Another No Signal Problem.

    I did see that window but I did for sure go to device manager and uninstall the drivers on everything that popped up when I plugged the Roxio in then restarted my PC. On that screen I hit remove, restarted my PC, and installed the drivers from that file. Same thing happened. I use a USB mouse.. could that affect it in any way possible? I'm grasping at straws here but there has to be an answer. I was told support would email me in 24 hours. That was 72+ hours ago. It seems like the forums are my only hope. This thing just won't recognize the drivers for some odd reason. Where can I find drivers at in a folder? I'll take a pic of that if I have to. Someone can tell me if I'm missing anything.
  5. MarkG31

    Another No Signal Problem.

    Here is exactly what I did. 1. Made sure all programs are closed. Windows firewall is off and made sure no antivirus was up. 2. Went to Device Manager. Uninstalled all drivers of devices that popped up when I entered the RGC. 3. Removed the RGC and set it aside. 4. Restarted PC 5. Navigated to the x86 folder on the disc. It gave me 3 options: "Modify, Repair, or Remove". Since you told me to install, I clicked remove. 6. Restarted PC. 7. Navigated to the x86 folder on the disc. Installed the drivers. 8. Restarted PC 9. Opened Device Manager. 10. Plugged in RGC The same thing happened. I still have 1 USB Audio Device and 1 Roxio GAMECAP under Sound/Video/Game Controllers.
  6. MarkG31

    Another No Signal Problem.

    It is x86 which would be 32 bit.
  7. MarkG31

    Another No Signal Problem.

    Searched for about 3 hours just now for people having similiar problems with any devices. Didn't find any help. Is it so hard to just have a working capture card. I even tried disabling Windows from installing drivers automatically but nothing helps because the one half of the RGC simply will not recognize it's drivers. I'm starting to think something is corrupt and half of the drivers aren't being installed or something. I simply cannot locate them. Does anyone know in what folder drivers are stored? I can navigate to this file and screenshot the contents. Someone can tell me if I'm missing anything compared to them.
  8. MarkG31

    Another No Signal Problem.

    Indeed I did follow post #13 exactly before. Where would I find that setting that allows me to turn off Windows installing drivers on Windows XP? Another problem is when I attempt to manually search for the Roxio drivers on the "USB Audio Device", nothing from Roxio shows up. Here are the steps I just did in reply to sknis. 1. Uninstalled "Roxio GAMECAP" and "USB Audio Device" from my computer through Device Manager by removing the drivers. 2. Unplugged the RGC 3. Restarted my computer. 4. Uninstalled all RGC software using Revo Uninstaller. It found traces left over and I removed them too. 5. Restarted my computer. 6. Installed Roxio to my computer using the disc that came in the box. 7. Restarted my computer. 8. Opened Device Manager. 9. Plugged in RGC. Same thing is happening. 2 "Roxio GAMECAP" come up under "Other Devices" with yellow "?". They are switched to Sound/Video/Game Controller where one stays "Roxio GAMECAP" and gets Roxio drivers. One gets Microsoft drivers and becomes "USB Audio Device". For some reason my computer will not recognize the Roxio drivers for the other half of it so Windows gives it generic Microsoft drivers.
  9. MarkG31

    Another No Signal Problem.

    Indeed. I went to device manager and removed the drivers on "Roxio GAMECAP" and "USB Audio Device" which uninstalled them. I restarted my computer. I ran the Roxio software and chose to repair. I restarted my computer again when this finished. This whole time the Roxio was not in my computer. I finally put it back in the a port in the back of my computer. I viewed Device Manager. 2 "Roxio GAMECAP" came up under "Other devices", both having yellow "?". After a few seconds, they both went to Sound/Video/Game Controllers. One was still named "Roxio GAMECAP" with Roxio drivers. One now was assigned generic Microsoft drivers by windows and is named "USB Audio Device" The first USB slot I put it in was in the front of my computer. I'm not sure if that's a hub or not but maybe this has something to do with the problem? Thank you for the post and suggestion. I will try that now and let you know how it works.
  10. MarkG31

    Another No Signal Problem.

    I did not film myself doing what I was told in post #13. If I did, I would of restarted my PC twice. I followed post #13 exactly. I then came here and posted my results in post 14. Then I did a video showing how Microsoft assigns generic drivers. My video is in no way related with post #13 and I never claimed it was. It was just to make it easier on you all showing you in a video what I mean when I say Widnows sees a "Roxio GAMECAP" and then assigns generic drivers to it. Again, I followed post #13 exactly as I was told. 2 Roxio GAMECAPs came up with yellow question marks under "Other Devices" when I did that. After 5 seconds: 1 was renamed "Roxio GAMECAP" and got Roxio drivers. 1 was renamed "USB Audio Device" and got generic Microsoft drivers. I followed post #13 and posted my results. Does anyone have any ideas how to fix it? Windows won't assign or recognize the drivers for 1/2 of the RGC.
  11. MarkG31

    Another No Signal Problem.

    Did you both skip post #14? I did exactly what I was told to do in post #13. I described the problem and what happened. The video was a simple recreation of what happens when I follow post #13 with Microsoft assigning generic drivers. I even said in post #13 I followed his steps exactly.
  12. MarkG31

    Another No Signal Problem.

    I made a video showing you guys what I'm talking about. is the link. I recommend watching in 480p and full screen. Basically in this video I show you that everytime the one half of the Roxio GAMECAP is installed, Windows forces generic Microsoft drivers on it. As you can see, the half that is working does indeed have Roxio drivers. The problem is getting the Roxio drivers on the other half instead of having Windows assign generic Microsoft drivers to it. I attempt to manually look for files on the "USB Audio Device" which is supposed to be the other half of the Roxio GAMECAP. As you can see, nothing from Roxio comes up. When I do this for the working Roxio GAMECAP, I am able to choose Roxio drivers. How am I supposed to get the non-working Roxio GAMECAP to use drivers from Roxio and not Microsoft? When they use the Microsoft drivers, it goes from Roxio GAMECAP to USB Audio Device. *Sorry for the triple post. Just trying to give as much information to make this a somewhat simple process for everyone involved. Thanks.
  13. MarkG31

    Another No Signal Problem.

    It seems with everyones help we have located the problem for sure. The drivers don't seem to be loading or something for 1/2 of the Roxio GAMECAP in device manager. Take a look at this. As you see the half labeled "Roxio GAMECAP" has a driver by Roxio Technology. The other half labeled "USB Audio Device" gets a driver from Microsoft. Does anyone know how I would fix this? Is it possible for someone to upload their drivers? It seems mine aren't reading correctly or something. I just need the half of the device to have the Roxio drivers instead of generic Microsoft ones. Is there a way to force the Roxio drivers onto the other half instead of them getting Microsoft drivers? EDIT: I also have a "USB Composite Device" under USB controllers in device manager that's location is Roxio. Here is a picture of that.
  14. MarkG31

    Another No Signal Problem.

    Thank you for the response. I followed this exactly and here is what happened. I got to the part of plugging in the RGC and viewing device manager. When I plugged it in, a new category called "other devices" popped up. It had 2 "Roxio GAMECAPs" in it with both having a yellow question mark. I was relieved thinking this had finally solved the problem. After about 15 seconds both "Roxio GAMECAPs" from other devices were transferred into Sound/Video/Audio. Only problem was that yet again one is now called "USB Audio Device" and the other is "Roxio GAMECAP" instead of 2 RGC. I tried to recreate it a second time and it happened again. I am going to try a full uninstall and reinstallation. Hopefully this occurence may lead to the solving of this problem.
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