I think Windows Explorer has been replaced by something called File Explorer in Windows 10. I don't use W10 so I don't know how that functions. You should be able to use it to copy any photo files from your camera to any directory on your system not just the directory that W10 uses by default. I have no idea whether your Windows Picture does any modification of the Exif metadata when it transfers the files from the camera to the hard drive.
The Exif version number is set by the software in your camera. I have pictures with version 220 that were taken over 10 years ago and also have pictures with version 230 that were taken with a 2 year old camera. Roxio Creator NXT 6 has no problem opening pictures with either version.
Are you doing any editing/modification of the pictures before loading them into Roxio?
Exactly what version of NXT 6 do you have. Look at Help/About and it should give you that info
Why are you "sending" the photos from the S7 to "Windows Pictures"? Why not simply copy from the S7 to your computer using Windows Explorer? Then load those files into Roxio and see if they still give the problem
Unfortunately your images do not show any properties information. Selecting the "Details" tab show a lot more info.
Upgrading to NXT 7 will not solve your problem. In fact there is very little new in NXT 7 compared to NXT 6
This is not Roxio support so the serial numbers tells us nothing. If you bought the NXT 6 as a separate program (and The Micro |Center installed it for you) then it should be the full retail version. Did you get a disc when you bought it?
I think Brendon has identified the problem though. I know that certain photo editing programs do "corrupt" the Exif meta-data for the photo files.
If NXT 6 came pre-installed on your computer, then it may well be a limited version of the full program and will have several features/options missing or disabled.
What version of Roxio did you use previously and what is a full purchased version?
Do you get any error messages when trying to load the pictures? Are the pictures identical in specs/properties?
PhotoShow is effectively an "orphan" program. There is no customer support to speak of and there have been no updates for years.
Roxio will take you money and that is it.
You would be best off looking for better programs such as Roxio Creator or Corel VideoStudio which includes a program (FastFlick) which is similar to PhotoSHow
Does the customer ever use the Roxio Creator Starter? Have you tried to disable or uninstall the Burn viewer program?
The Starter program is very old and basically useless since it has many features missing or crippled. Perhaps the customer should just uninstall the whole program and get a "proper" version.
As far as I know that Starter program was unique to Dell and only came with the Dell computer and was never available as a download.
Sorry, I misread the time
Yes, a short clip with the same camera would be fine. You should of course test to see if you get the distortion before uploading.
The properties you list, are they of the unaltered mp4 or of the rendered video (via Videowave)
According to the properties, that unaltered mp4 is only about 1 minute long. Would it be possible for you to upload that unaltered video to a site such as dropbox or googledrive from which we could download it and try to duplicate your problem?
Do any other DVDs play in the problem BlueRay player? Seems to me that if the DVD plays in all the other players, the the BlueRay player is the problem. Obviously the software and the burner are all working correctly