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Gerry_D

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Gerry_D last won the day on April 24 2012

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About Gerry_D

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  1. Gerry_D

    Need Help With A Bad Roxio Dvd

    Well, finally I got an answer.... Thank you for contacting Roxio Customer Support. Unfortunately your Roxio product version is no longer supported (Currently supported versions). Because the computing environment changes so quickly, it’s very difficult for us to maintain older versions of software as they do occasionally run into some issues when installed on new operating systems. However, we do very much value our return customers, and try to offer promotions and special offers to keep the cost of upgrading to a minimum. To find out more you can call our Customer Service Teams at 1-877-582-6735 (North America) or 0800-376-9272 (UK) who will be happy to provide further information. While your product version is no longer supported by phone or email, Roxio has an extensive library of archived information available to users of older software versions. Alternatively, another user may be able to help you get an answer in one of the Roxio forums: Regards, Antonio Corel Customer Support Services Full information regarding Roxio Support offerings can be found online at http://howto.corel.com/index.php/Roxio:Support_Policy_for_Roxio_Products. Which shows you guys here did better, care more and I really appreciate your help. Hopefully next week, on my mid-week weekend, I will uninstall and try to reinstall again rather than a repair. (Work tonight at 23:30 to 08:00, and the same for the next five days, just getting over the flu.) I would really like to be able to see the icons again rather than those pesky question marks. Thanks Again! Cordially, Gerry
  2. Gerry_D

    Need Help With A Bad Roxio Dvd

    I tried a "Repair", I guess I'm not brave enough yet to un-install and reinstall. Maybe tomorrow. I have to go for a nap as I start work at 11:30 PM (2330) until 8:00AM (0800). Gerry
  3. Gerry_D

    Need Help With A Bad Roxio Dvd

    C_DanTeek; It came up in my email ! Do you think the CinePlayer error is related to the content file? I think that is a different error. Thanks Again... Cordially, Gerry
  4. Gerry_D

    Need Help With A Bad Roxio Dvd

    GrandPaBruce; I don't know where "Sonic Boom" came from! (brain fart?) (I'm also a Vietnam Vet, active between May 1970 and Aug 1972) D_DeweyWright; yes the transitions worked before I tried a repair, see the following. C_DanTeek; I got the Google Drive file, I made a DVD, exactly like the other two but with the new file. It would "stall" on the opening html file. I had to manually click on the NEW file on the DVD to get things started. I tried "Repair". It took a while and finally hung on "CinePlayer" with an error. (screen grab attached) Curiously, it did not ask for my Disk Key, but I guess that was because it was a repair. I still do not have the visualizations on the icons, just question marks. But they ran before and they run the same now. I never tried to get them to run before D_DeweyWright suggested it. I must admit you guys helped far more than the customer support people. Thank You! Still dismayed that the program "lost" the visualizations of the icons, I wonder if this is a common problem and if there is a way to correct it. I guess I will have to live with it that way unless someone had found a fix or I get brave enough to do a uninstall and try a reinstall. It it remotely possible that Corel Paintshop Pro X5 could have affected this function? I heard musings that Corel installs a hidden file that causes problems with other programs. I will upload the logs as zips to the Google Drive folder previously mentioned if anyone is interested. The LINK again. Thanks again Guys.
  5. Gerry_D

    Need Help With A Bad Roxio Dvd

    Those are NOT pictures !!! The right-most ICON is a link to folder that contains what seems to be the last attempt, LEFT CLICK on it. Then choose a file and LEFT CLICK on it. A full blown log file will open that one can scroll through. If that is the file one wants, there is a DOWNLOAD LINK in the top center of the screen. ( it looks like a downward pointing arrow above a short horizontal line. ) The "LINK" again. For what it's worth, this is all because overlay, text-effect, transitions and video-effect no longer work. The menus displayed by clicking on the internal links present windows as shown below. who knows what else doesn't work.... Again, the results presented when attempting to run the individual files, either from the disks or from a folder they were copied to shows that the file; "RoxioCreator2011_JA08AXD0R13.exe" is damaged that is also shown with a screen grab. Conclusion; the disks provided by Roxio are defective. All I need is the file so I can make a new DVD that will reinstall once the program is removed. I dare not remove it and attempt a reinstall yet because some functions still work.
  6. Gerry_D

    Need Help With A Bad Roxio Dvd

    google drive requires that I "share" the folder. It just can't be made public. As google says: "Files in Drive are private, until you decide to share them. You can quickly invite others to view, comment, and edit any file or folder you choose. It's online collaboration made easy." send your email by PM and I will share it with that email address. Scratch that.... I found a way that was not exactly in the help file. Follow this LINK.
  7. Gerry_D

    Need Help With A Bad Roxio Dvd

    Digital Guru, I can have the logs on google drive if you want. Gerry
  8. Gerry_D

    Need Help With A Bad Roxio Dvd

    #$^@, lost what I typed. Sonic Boom, see attached screen jpg But I did find some repair logs, zipped them and doubt I will get any help on them. Zip size is 5.23 meg It's been almost a week since I entered another ticket. Case Number 02522837 no reply. All I'm looking for is a single file that will work. It won't do any good if I didn't have the key and wasn't the registered user. Cdanteek, Windows 7 Professional 64 bit. Copied the files from both DVDs separately and attempted to run them from desktop, administrator, the results were error, file was truncated and windows suggest downloading again. Tried copying the DVD and using that, no go. Program did run on this computer at one time. Thanks for your interest, Gerry
  9. Ya know, I bought, downloaded and registered Roxio Creator 2011 online and then bought a DVD for a back-up Well the program is loosing more and more functions, especially in Video Wave. The problem is that when I complained, I got another DVD in the mail with the same file bad! I can not reinstall it from the DVDs as they are both bad from Roxio. The file I need is: RoxioCreator2011_JA08AXD0R13.exe RoxioCreator2011_JA08NXD0R13 I can't get help from Roxio, anyone have a GOOD working copy of that file that we can discuss me getting from them? Google Drive is a good option. Thanks in advance, Gerry
  10. Gerry_D

    Cheated?

    OK, we have a new twist to this continuing saga.... Out of politeness I had reported to the Roxio Support group that I did get a refund from Corel. Their answer was: ----------------------------------------------------------------------- Agent Response: I am glad to hear that you have now availed the Roxio Creator 2011 product charge refund from Corel to your credit card bank account. Moreover, I thank you for taking time to let us know your feedback on the product refund status. We appreciate the opportunity to assist you. The Roxio Support Team ----------------------------------------------------------------------- And then I get in email from them: ----------------------------------------------------------------------- Dear Gerard (last name hidden), Thank you for your purchase at Roxio.com. Your order of: Paper 3D Glasses Roxio Creator 2011 was shipped to you on Tuesday, April 24, 2012 to the following address: ( address removed from this post) Your order should arrive before Monday, April 30, 2012 and was shipped via US Postal Service Priority Mail. To check on the delivery status of your order, please use the following tracking number (removed from this post) on http://www.usps.com/shipping/trackandconfirm.htm ---------------------------------------------------------------------------- Despite me telling them previously: ---------------------------------------------------------------------------- Brandon, The issue is closed from my end. COREL has provided a refund to my new credit card number. From my credit card issuer: Gerry Corel(for Digital River) has credited back the $14.44 on 4/23 to your credit card. Amy Never mind the replacement back-up disk. I'll be looking into the software that COREL has in the future. http://www.corel.com/corel/product/index.jsp?pid=prod4650075&cid=catalog20038&segid=6100016 Gerry ----------------------------------------------------------------------- Since I had informed them that I did not want a replacement and I had received a refund and they still finally sent a replacement, by US postal laws I can keep the disk, return it or throw it away. Strange twists... LOL Thank you again guys, if ya' were closer. I would send you a box of doughnuts. Cordially, Gerry
  11. Gerry_D

    Cheated?

    Jason, and all, I received notification from my credit card issuer today that my new credit card was credited for the amount. ( Corel(for Digital River) has credited back the $14.44 on 4/23 to your credit card. ) Thank you James and Jason. Cordially, Gerry
  12. Gerry_D

    Cheated?

    Jason, I left the information on your voice mail. Gerry
  13. Gerry_D

    Cheated?

    Jason, (this gets hysterical!) I just got three emails from "sonic store" Two are duplicates and say: Dear Gerard (last name removed): A refund has been generated for your order as a result of your request, the fulfiller's request, incorrect address, or a refused shipment. Refund details: Order ID: 11478492622 Amount: $14.44 If you have further questions regarding your order, please click on the link below for assistance: http://www.findmyorder.com/roxio Please note: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message. Sincerely, Customer Service The third one says: Dear Gerard, A Roxio Agent has responded to your support case! Click the link below to view or update your support case. (Note: the case is automatically closed if no response is received within 5 days). * Case # 1401719 - http://roxiosupport.rovicorp.com/roxio/caseupdate.jsp?id=roxio&case=5004000000J5N4T Agent Response: After reviewing your response, I found that we have earlier refunded the back up disc product charge $14.44 on 3/6/2012. The product refund was processed sucessfully from our end. Moreover, I have now resend the product refund order confirmation email to your email inbox. Since, you are unable to receive the product refund I request you to contact your respective credit card bank for further details on the refunded charges. We appreciate the opportunity to assist you. The Roxio Support Team ** Please note this is an automatic email response that cannot be replied to. ref:_00D409pu7._50040J5N4T:ref I responded with: WebTicket 03/22/2012 History: Date:04/17/2012 I don't know how else to explain it to you. The credit card number you have is no longer valid. Any payment to it can not be processed or forwarded to my present credit card. Any payment to that credit card number will not get to me. SEND ME A CHECK No you are NOT helpful. The problem is that they are off-shore, read from and follow a script. They have no comprehension of the meanings of words in the English language. AND, this has been going on since February 12 this year, 2012. It is now April 17, 2012. Over two months and they can't understand that the number they have is no good and contacting my "bank" will do no good at all. LOL. Now see why I think I deserve more than $14.44? LOL Cordially, Gerry
  14. Gerry_D

    Cheated?

    So Jason, you're at Corel with James? LOL, "Small World". Well tell you what, I'll wait some more, if James remembered the whole story, (nice guy), then you see how convoluted this is. By the way, I hope he mentioned that I was nothing but polite on the phone with him. And seriously, the phone call to corporate was only because I got no-where for a request for a phone number at Roxio proper. Then via Wikopedia discovered that Corel owns Roxio. I thought, what the heck, I'm getting no-where with Roxio and the off-shore place, digital river / sonic solutions, let's give Corel a try. Thank you for your interest, James has my email, but for the community, if you want to post solutions or proposals here, that's fine with me. Cordially, Gerry
  15. Gerry_D

    Cheated?

    Hi Jason, the disk was never used prior to the several attempts to get it to work on the new Dell, with Windows-7, Professional 64-bit. The package was only opened to retrieve the 3-d glasses. The disk always was in the mailer envelope and stored in a normal environment. The disk was not a "pressed" version disk, it was obviously made on a computer of disk reproduction machine. I even tried to burn a copy of the disk, as under rare conditions a copy would sometimes work when the original would not. This was to no effect. The original order number is: 11478492622 I have been chasing this $14.44 since 2/12/20012. I have about 40 email records that include communications with Roxio, Sonic Store, Digital River and my credit card issuer. Not to forget several telephone communications regarding it also. I'm sorry to have had brought this up on this forum, but I felt that some attention needed to be drawn to the situation. After my last post I tried again to find a telephone number for Roxio proper, I found out that Roxio is now owned by Corel, so I have escalated this whole issue to the parent company, Corel. I have, in the course of a telephone communication with a "James" at Corel, forwarded several of the email messages regarding this "problem" to include responses from all involved, including my credit card issuer. While he is not in a position to make such a decision, he assured me that in the best interest of the company, Roxio, a "compensation" in addition to a refund for the amount in question would be the thing to do. I understand that as companies get taken over sometimes issues like this get a negative response or lack of response from the company that got taken over, never the less I think my patience will overcome my frustration in the end. A renewed interest in the original "back-up" disk is based on a post by someone called "digital guru" about extra available menu styles for Roxio's "My DVD" being possibly available on the disk. That's one reason I started the thread in this forum. Let's put this on "hold", awaiting a response from the parent company, Corel, on the whole situation, OK? Cordially, Gerry
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