the disk was never used prior to the several attempts to get it to work on the new Dell, with Windows-7, Professional 64-bit. The package was only opened to retrieve the 3-d glasses.
The disk always was in the mailer envelope and stored in a normal environment.
The disk was not a "pressed" version disk, it was obviously made on a computer of disk reproduction machine.
I even tried to burn a copy of the disk, as under rare conditions a copy would sometimes work when the original would not. This was to no effect.
The original order number is: 11478492622
I have been chasing this $14.44 since 2/12/20012. I have about 40 email records that include communications with Roxio, Sonic Store, Digital River and my credit card issuer. Not to forget several telephone communications regarding it also.
I'm sorry to have had brought this up on this forum, but I felt that some attention needed to be drawn to the situation.
After my last post I tried again to find a telephone number for Roxio proper, I found out that Roxio is now owned by Corel, so I have escalated this whole issue to the parent company, Corel. I have, in the course of a telephone communication with a "James" at Corel, forwarded several of the email messages regarding this "problem" to include responses from all involved, including my credit card issuer.
While he is not in a position to make such a decision, he assured me that in the best interest of the company, Roxio, a "compensation" in addition to a refund for the amount in question would be the thing to do.
I understand that as companies get taken over sometimes issues like this get a negative response or lack of response from the company that got taken over, never the less I think my patience will overcome my frustration in the end.
A renewed interest in the original "back-up" disk is based on a post by someone called "digital guru" about extra available menu styles for Roxio's "My DVD" being possibly available on the disk. That's one reason I started the thread in this forum.
Let's put this on "hold", awaiting a response from the parent company, Corel, on the whole situation, OK?