Thank you for responding to my question. I purchased the offered $49.99 Roxio Creator 2012. Was not offered a "Pro". I did see there were two installation set ups as the installation called for 2 and I waited for each to complete. Once it was complete I registered the product. But still there is no serial number that is available. As a matter of fact, when I saw the icons and clicked on Facelifter, it asked me to fill out registration but stopped at the serial number since I could not provide one. Seems that I cannot proceed further on those icons and do not know if they are actually part of the purchase. Since I have only received the following reply from the online store support; Please note i have a Roxio Creator "Key" which allowed me to download the software online.
Dear Beverly Carter,
Thank you for contacting the Sonic Solutions Online Store.
We apologize for the inconvenience this has caused you.
We’re sorry, the Sonic Solutions Online Store is unable to assist with
technical issues with the software you have purchased. To reach our
technical support team, please go to the following site:
For product information and technical support our support department now
requires all customers to create online accounts and register products
in order to access our online services. After you register, you will be
able to login and access the Sonic Solutions improved Knowledge Database
and send our technical support department email.
To register your product, please go to:
If you’ve already registered your product and require support, please go
Sonic Solutions Online Store
Email ID: 23138910
Original Message Follows:
A shopper has emailed customer service with a request. The following
reasons were selected for the contact, and the specified email address
was given for contact.
I am not able to respond as I get return my email returned and the links did not work for me. So I am here and hope someone can give me some infor whether I am suppose to get some exciting features that I do not have serial numbers for.