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JeremyW

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About JeremyW

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  1. JeremyW

    Purple Screen While Recording

    I followed your suggestion and bought and ran Diskwarrior. It certainly seemed to find a fair amount of junk on my HDD but didn't solve the problem. I have now submitted the problem to Roxio/Corel support, though, if you're right, the cause lies somewhere within my system. I have found a workaround by restoring the updated app (version 2.0.1) from Time Machine which works perfectly but that doesn't solve the basic problem.
  2. JeremyW

    Purple Screen While Recording

    Thanks Digital Guru for the suggestions. I have tried everything, including deleting the roxio.com cookie as suggested by a file I found on the official site, but to no avail. The only difference that the deletions seem to make is that the installation update fails later in the process, towards the end of "Moving items into place" rather than during "Writing files". On the last attempt the first thing that happened was the appearance of the message "The file Roxio Video Capture couldn't be opened because there is no such file". One consequence is that it is impossible to specify a target disc or folder, the app opens but shows zero space available. I have made no changes to the OS (Snow Leopard) since the very first installation (apart from updates). The only difference that I can think might be relevant is the later installation of Toast 10. Could this be interfering in some way? Given the problems I have been having with RVC, I hesitate to remove Toast in case that refuses to reinstall. Is my only solution to try Roxio/Corel support directly?
  3. JeremyW

    Purple Screen While Recording

    I am in the same position. I bought a package purporting to be Easy VHS to DVD for Mac (in the UK if this is relevant) but the disc installed Roxio Video Capture which corresponded to the manual although I was a bit puzzled. The first time I istallled it the update window appeared immediately and the update installed itself without any problem. Recently I had problems when, repeatedy, the app failed to find the target drectory, flashing up a window with "Failed to find Roxio Video Capture file". As it was impossible to save anything i had no option but to reinstall version 2.0.0 from the original disc. Without the update to 2.0.1 this is useless as, once the purple screeen appears, no more recording takes place. However each time I try to re-install the update this fails, flashing up the message "The installer encountered an error... contact your software supplier". I have tried installing from different user accounts and even created a new one but without any luck. Can anyone suggest anything else?
  4. JeremyW

    Medium Error 0X0C With Toast 11.0.6

    It ws the drive that was causing the problem. Once I had it replaced under guarantee there were no more problems.
  5. JeremyW

    Medium Error 0X0C With Toast 11.0.6

    The problem is still not resolved to my satisfaction. I managed to find some Sony DVD-R discs and tried all 4 burning options. Toast (version 11.0.4 this time) seemed to be working until it reached "Writing Lead-out - 48% completed" at which point it produced the following message: The drive reported an error: Sense Key=HARDWARE ERROR Sense Code=0x09 TRACK FOLLOWING ERROR The disc failed to be written. Burning via a Burn Folder failed. iDVD failed, ejecting the disc (with nothing on it) just as it reported that Multiplexing and Burning had finished. Finally burning with Apple Disc Utility worked. I have reported all this to Apple.
  6. JeremyW

    Medium Error 0X0C With Toast 11.0.6

    Following your advice I uninstalled 11.0.6 and re-intalled from my original disk. This turned out to be 11.0.1 (presumably I can no longer download 11.0.4) but it does actually work. I have used it to create 2 functioning DVDs, the third threw up a sector error during verification. I also tried changing the file extension from .toast to .dmg but it still wouldn't burn with the disc utility. I have been on the phone to Apple care and tried various options. I was instructed to create a burn folder and try burning first a data disc (one JPEG file) and then a DVD from an image file but neither worked. I then performed a hardware test which didn't show anything wrong with the system. Before agreeing to anything Apple want me to buy some different discs and see how they behave. The problem is that I live in the sticks and would have to make a two hour round trip to be sure of finding something that wasn't Verbatim. I can probably do that next week and get a laser cleaner. What seemed to make the difference with Toast was repeatedly ejecting and inserting a blank disc until System Profiler>Disc Burning actually recognised it and listed its burn speeds, etc.
  7. JeremyW

    Medium Error 0X0C With Toast 11.0.6

    Thanks for the suggestions. My discs are Verbatim AZO. I tried burning a disc image with Apple Disc Utility and received messages saying "burning to disc" and "finishing burning" within seconds of each other, whereupon the disc popped out. There was nothing on it. I finally tried iDVD because I had actually used it a few days earlier to make a DVD but was disappointed when the picture kept freezing at irregular intervals. It was then that I decided to buy Toast because i thought it would have a higher spec. When however, both Toast and the Apple utility failed, I had another go with iDVD and actually got a readable DVD. Hoping that perhaps any problem might have resolved itself, I had another go with Toast. The encoding and multiplexing went well, the writing to disc went well until it came to writing the lead out. At that point the following message popped up: The drive reported an error: Sense key = HARDWARE ERROR Sense code = 0x44, 0x86 INTERNAL TARGET FAILURE The disc was apparently readable by my Sony DVD player. It showed me the menu, allowed me to select the first option (but not the second - that just lead to grinding noises) but the recording stopped well before the end so the disc is useless. I did manage to copy some photos on to DVD via Toast as a test. That worked but the Hardware Utility now refuses to recognise any disc. It just puts up a "waiting for the drive message". As it won't recognise that it has disc in it, you can't ask it to eject the disc, let alone burn it. I have contacted Apple support and am waiting for their reply. I shall also buy another make of DVD disc as a test.
  8. JeremyW

    Medium Error 0X0C With Toast 11.0.6

    Every time I try to burn a DVD, I get the following message just after "Writing lead-in" Sense Key = MEDIUM ERROR Sense Code = 0x0C WRITE ERROR I have used several Verbatim DVD-R discs from a spindle and each time I get the same result even though I have made a preliminary check using Recorder - Disc info which suggests that the disc is OK. However, when I check the disc using System Profiler - Disc Burning, the screen refuses to show any media information even when I click View-Refresh. I have read all the other posts reporting Medium Errors but mine seems to be slightly different. After clicking OK, Toast tells me that the disc failed to be written but then tells me to take it out and label it. I am using a MacBook Pro with OS X10.6.8 and HL-DT-ST DVDRW GS23N drive. Is Toast the problem or is it my drive?
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