Remav1c

Thanks a lot, I submitted a return order!

Hey all, After a wave of issues with this device I came to the conclusion that I want my money back for the Roxio GameCap HD Pro. I bought the device like 15 days ago. I mailed Roxio alot of times and they were replying in the beginning, but now they are not replying... What do I do now, please help!!!! Thanks!

dang!

Hey guys, I thought about it today and I think I want my money back... Anyone knows how to do that? I already mailed Roxio but they are not responding... Thanks!

I mailed! I'm waiting for response now!

I have exactly the same problem as you have. check my topic that is also named "installation fail" and get a little bit furder. If I know what to do I will let you know! Also, check this thing: http://support.microsoft.com/mats/Program_Install_and_Uninstall Run FixIt on the Roxio GameCap HD Pro, that helped me a little bit furder

whats that?

Update: I found the program in the sowftware panel, and I repaired it, but that doesn't help. Also, if I delete the whole program in my software panel, the icon is still on my desktop. And the problem that keys are missing is still not solved!

I'm also installing in Dutch.

allright, here are my computer specs but when I try to upload the latest logfile, it say that I'm not permitted to upload this kind of files! I inspected the logfile myself a bit and discovered some "errors" but I'm sure you guys can figure out what that all means! DxDiag specs.txt

Haha I'm from the Netherlands okay!

where did you buy the roxio?

Hey stephen, Maybe you can contact roxio on their facebook page. just write your problem on the wall and they will give you an email adress you can mail your problem to. I don't know how to slove this problem but maybe they know. I say this because this forum is not that fast ;-) Tom

Hey guys, I recieved my Roxio HD Pro today. In the beginning, everything was just fine. I inserted the disk and the software was installing itself. But at the end, the software said that "The installation was interrupted", but the icon was already at my desktop. So I was confused and clicked the icon. Then Roxio said that "An important key was missing" and that I had to repair the software in the software panel. So I went there, but I could not find the program. It's just not there! and if its not there, I can't repair or fix it. I restarted my computer, installed all the windows updates and restarted it again, but the same thing is happening over and over again. Can please someone help me, because I want this awesome device to work! Thanks a lot!

Hey Roxio, I don't know where to start this topic, so I do it here. I just want to say that this time, you did a great job! The service was great, because my Roxio GameCapture HD Pro would actually arrive the first of november, but I got it today! This is just a short note, If moderators want to delete this, its fine. I just wanted to say this Thanks!