Yes, I've Uninstalled then re-installed the software from the website earlier this week. I did get a Toshiba external drive for back-up in November but can't understand why that would cause the problem. The only thing I do is have Windows updates applied automatically. Not sure if Windows has caused the problem. I do have plenty of space on my hardrive. My problem is not the upload but having the software load to create a new photoshow from the desk top version.