I don't know if you remember me Jim Hardin, but about 4 months ago, my capture card wasn't working correctly, and come to find out, it was my computer's specs. Well I bought a new computer that exceeds all the requirements, and there is always a problem. THIS being just one of them:
I can be playing for about an hour, then all of a sudden, my TV goes black for a few seconds. Usually happens in spurts. For example: It will be fine all night, then within a 10 minute period, it will black out almost 10 times, for a few seconds each time. Not only does it black out, but it deletes my recording.
Another issue. About 1/5 times that I open up the program, it will completely stop responding as it did on my old laptop. Both the recording program and VideoWave.
Like I said, that's just A COUPLE issues. My most current issue is my preview box is completely black. When I'm not recording, when I am recording, and just....always. It actually records the gameplay, but the black box makes me paranoid as if it's not working.
I know you're going to back Roxio up on this one (and as reprensentative, you should of course), but I may have a faulty capture card. Either that, or Roxio should have planned better before releasing this device and software, seeing that MANY customers have plenty of issues. I also say software, because VideoWave has minor problems, mostly just being slow... but I only use it to extract audio, so I'll go ahead and stop complaining about it.
Sorry to report so many issues, and I hope I get a reasonable response....