First I want to thank the digital gurus for thier time in the trenches with a relativley new device. As frustrating as this can be I'm making a post to feed the "obvious factor" that something is wrong with the RGC HD Pro. I too have followed the installation guide, had the software install successfully, connected to a usb 2 and had my laptop fail to recognize it. Having tried about 12 different variations of repairing, uninstalling, driver updates and reinstalling and following all the posts in this topic I am exhausted. The neccesary system info follows, device manager list with expanded sound, video and game controller list. Note* other devices not present.
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer Microsoft Corporation
System Name JACOB-PC
System Manufacturer Dell Inc.
System Model Dell System XPS L502X
System Type x64-based PC
Processor Intel® Core i7-2670QM CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A07, 10/20/2011
Installed Physical Memory (RAM) 8.00 GB
Name NVIDIA GeForce GT 540M
Driver Version 220.127.116.110