So roxio finnaly emailed me after i contacted them and this is what they said.
Our records indicate that your order has been cancelled, and your credit
card has not been charged. Orders are normally cancelled for one of the
- The order was cancelled at your request
- The billing address that you supplied did not match the billing
address your credit card issuer has on file.
- The product ordered is no longer available for shipment or has been
- The carrier selected cannot deliver to the address specified.
Sonic Solutions Online Store
This a bunch of bull because my credit card has still been charged and I have not recieved a refund or my product. And I did everything correctly all of the reasons he supplied were false and I did all of them correctly with the right information. So roxio needs to send me my product or give me my money back because this is stupid.