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FrozenWulff

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About FrozenWulff

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  1. FrozenWulff

    Delivery And Tracking

    and i doubt phoning them would do anythung last time i phones them they told me it was all good and my problem was supposedly fixed but it wasnt so i had to go to my bank to do a dispute.
  2. FrozenWulff

    Delivery And Tracking

    yah...i did that no tracking url all it says is my address etc. Nothing is useful there.
  3. FrozenWulff

    Delivery And Tracking

    So I see there is another person on this forum with the exact problem. But I decided to start a new thread it hopes someone will be able to answer it. So my problem is that I orded the roxio game cap hd and as of today its been three weeks since i got the email saying it is being shipped. I was provided with no tracking URL nothing at all. And its been a very long time. This is the second time i have be screwed over my roxio when ordering and this will be the very last. So if anyone can tell me what the problem is and how do i fix it that would be great. Because honestly this is getting very very very annoying.
  4. FrozenWulff

    Delivery And Tracking

    The fk. I have this exact problem. I was charged the money and got an email saying it was being shipped as of today it has been three weeks with no tracking url and no package. If someone can please help us both out this is really annoying because this is the second time i tried ordering from roxio and both times they end up f'ing me over. So help us please.
  5. FrozenWulff

    Credit Card Was Charged No Email Or Anything

    Ok so roxio emailed me back again after I sent them my credit card transaction id and they said my order has been cancelled and that I need to fax or mail them a copy of my credit card statement. This is complete bull. I cant believe I have to do all of this. Heres a heads up dont EVER order from roxio again they will scam you. This is bull and Im finished ordering from roxio.
  6. FrozenWulff

    Credit Card Was Charged No Email Or Anything

    So roxio finnaly emailed me after i contacted them and this is what they said. Our records indicate that your order has been cancelled, and your credit card has not been charged. Orders are normally cancelled for one of the following reasons: - The order was cancelled at your request - The billing address that you supplied did not match the billing address your credit card issuer has on file. - The product ordered is no longer available for shipment or has been discontinued. - The carrier selected cannot deliver to the address specified. Sincerely, John T. Sonic Solutions Online Store This a bunch of bull because my credit card has still been charged and I have not recieved a refund or my product. And I did everything correctly all of the reasons he supplied were false and I did all of them correctly with the right information. So roxio needs to send me my product or give me my money back because this is stupid.
  7. FrozenWulff

    Credit Card Was Charged No Email Or Anything

    I still didnt get any email....jeez why cant roxio get their stuff together..its annoying that i have to call them now and probably talk to someone who doesnt speak very good english...
  8. Hey, so I recently bought a roxio game capture hd pro. About 2-3 hours later my credit card was charged for it. And yet I did not recieve any email notification saying it was shipped and no transaction id or nothing. Absolutley nothing at all. And as I read numerous times on this website they do not charge your credit card till its being shipped so I am getting a little worried here. I also want to know if it possibly take a certain amount of time after they charge your credit card to recieve any sort of info about it. Thanks for the help everyone.
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