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About MJC8491

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  1. I purchased Roxio VHS to DVD3 on January 8/13 from Best Buy to transfer our family vhs tapes. I have tried something new every day since, to try to get this program to work. For the first few days, every time I started the program it would shut the monitor down, the "ON" button would still be lit but no display. The only way to get the monitor back would be to hold the computer button in till the computer shut down. When I started up the computer again, all would be well. I thought it was a conflict, but a conflict with what. After a few days of this, and reading on your forums, I read that one conflict might be NERO so I uninstalled Roxio VHS to DVD and NERO, then reinstalled ROXIO again, but no change, monitor still shutting off display. Then I read that another possibility is my antivirus is conflicting, so after I uninstalled ROXIO again, I disabled NORTON, reinstalled ROXIO, then enabled my antivirus, and for a time my monitor would at least stay on. My last attempt at solving the problem was something I read about - checking Device Manager. After installing, from the internet, the drivers I was missing, I had video!! I was so happy, I fixed it ! ! I pressed record and ...... the monitor went dark. After working on this for the past week, and reading the forums, if it's one thing I have learned it's sad that since so many have had problems that there should be better instructions come with the program and better tech support. My next step is returning this program. Attached is my DXDIAG.txt DxDiag.txt