Jump to content

lmalopy

Members
  • Content Count

    0
  • Joined

  • Last visited

Posts posted by lmalopy


  1. Having the same problem - here was the response I received:

     

    Using Photoshow release 6 - I am only seeing eight of the thirty two photo shows I have posted !
     
    profile_mask2.png

    Corel Customer Support via zendesk.com 

    Thu, Jun 14, 10:34 PM (12 hours ago)
     
     
    cleardot.gif
    cleardot.gif
    to Lawrence
    cleardot.gif
     
     
     
     
     
    ##- Please type your reply above this line -##

    corel-hdr.jpg

    Your request (4838206) has been updated. To add additional comments, reply to this email.

    Ralp V. Pu

    Ralp V. Puno (Corel)

    Jun 15, 01:31 EDT

    Hello Lawrence,

    Thank you for contacting Corel Technical Support.

    Upon further research on your case, it seems that this is a known issue with the program. This issue needs to be escalated to the engineering team for investigation. What I can do for you is to transfer your case to them so they will be notified that more customers are having the same issue.

    Though they might not be able to contact you when an update or patch will be released, rest assured that they are checking on it and will update the Roxio page.

    I hope you understand.

    I'll take note of the things that we have tried and include it in the report that will be sent to them.
     

     

    cleardot.gif
×