Just an update......while I wait for some assistance.
I had to stop the creation of the Image file. After over 24 hrs it was only up to about 14% complete.
I figured I had better contact Technical Support for the first time.....since you only get 14 days of free tech support after registering your new software.
Unfortunately, they make contacting them harder than it ought to be. When you click on Technical Support on this website....you're taken to a screen that asks the name of the program, version, what sort of problem are you having, etc. Then they want to know your "Support Code" before allowing you to go any further. They indicated that this number was included in the email I received after registering the product. This is not so. I read that email over and over again to see if it was there....and it isn't. I have a customer number, order number, password, product key....but no support code. So...I tried giving them a call. On the voice mail auto-attendant I selected technical support. I was given a recording telling me that I had to begin that process on the website (which you can't do without a support code). So...I called again and this time selected the sales line. There's always a live person on the sales line. The guy took down the information.....and promised he'd pass the information on to tech support and that they would be contacting me soon via email.
We'll see what happens....