I took the software back to our local Best Buy and politely explained the situation to the customer service rep. Even mentioning that I tried to contact the software's tech support (which is impossible) via website for a new cd due to the installation problem. I did ask for the 'geek squad' to verify the error I was getting on both my XP and Win 7 system to show it was a problem with how the software was bundled. Her response was that I was outside their 30-day return window - they could not take it back or exchange it. Still being polite, I asked to speak with a manager which was at least a 10 minute wait before the same rep returned with a 1-800 to call and that the 'geek squad' could still try to load the software, but there would be no return or exchange. Never did get to speak with the store's manager, I guess they were too busy hiding in the back, and the 1-800 number she gave me was out of service.