So I notice that there are a lot of problems with this and to no surprise there are not a lot of answers on how to fix it. Also a lot of people are not understanding what the main problem is. That pinned topic kinda goes into detail, but doesn't fully explain it in lame mans terms so i'm gonna go into detail about this issue.
jtv and twitch used to be one service and now they are making it 2 different sites. Think of it like jtv and twitch were connected by a bridge. We would go to jtv then cross the bridge over to twitch and this is how we were able to stream. They decided by separating jtv and twitch they blew up this bridge. When you go into the settings on roxio the login has Justin tv log in info, NOT twitch. SO WE ARE GOING TO JTV AND WE ARE STUCK THERE.
Our twitch id's are NOT ALLOWED TO ACCESS JUSTIN TV's site and will NEVER be able to. You actually have to make a brand new account for jtv which does us no good since most of us have a following and we do not want to stream to jtv.
Now I know why the new roxio customers are extremely upset by this and are saying false advertisement. This is actually not true, roxio was able to stream to twitch for a while, I did it for just over a year, jtv and twitch decided to make changes and block the cross over.
IT IS UP TO ROXIO TO FIX THIS!!!!!
So now that it is up to roxio to fix this, WHERE THE EFF IS THE PATCH ALREADY!!!!!
Roxio doesn't feel that enough people are complaining about this in order to do something about, in fact they don't even come onto the forums which is mind blowing to me. Here is why not everyone that is a roxio customer isn't on here blowing up the forums.
1) Twitch streamers that have pro accounts (which is paid for by the user) have been grandfathered in for now. Meaning they are still able to cross over the bridge to twitch. This will not be forever! They will soon if not already have blocked them as well, but to the best of my knowledge they are still able to stream.
2) Not every roxio customer streams so they don't even know there is a problem with the product
3) Not every roxio customer uses roxio to stream, they use it as a capture card and use other programs like xsplit or obs to broadcast, so they don't even know there is a problem either.
Now it's easy to say just use those programs for now, in fact roxio customer services has said this as well, simply mind blowing lmao. Not every person has a rigged up pc where we can run these resource hogs at once. I used to do this with happauge and xsplit, but took a big hit in quality which is why, and others, have bought this product being all in 1. Now my quality improved greatly and I am happy with roxio, until now.
This seems like such an easy fix, roxio needs to contact twitch and say, Hey! SInce this change you have caused major problems with our customers, how do we direct them directly to your site. Twitch says, this is how! Roxio then patches and there we go, we are back in business.
I am sure that people that monitor these forums have some access to the company people and should have been talking to them already, but it doesn't seem this is the case. I hope this posting gets pinned for everyone to see and I hope with me explaining this better that everyone has a better understanding of what has happened and I hope roxio will actually do something about it. I am gonna go above and beyond to contact roxio's higher ups about this, the 1st tier of customer service is the worst I have ever seen and I am glad I never have to deal with them, but I clearly need to find a way to go higher up the ladder for this issue. I will come here and update everything I do.
I contacted the 1st tier and mentioned this problem and they wanted me to pay $25 for them to help me. I said I don't need help personally, me and others are all having the same problem and you can't solve this problem on a case by case basis. But, I am a man of my word, I would be more than happy to pay the money if, and only if, you are able to get me live streaming, if you can't then you don't get paid. I think this was a fair offer, but of course they did not want to spend another second on the phone with me lmao.