I pressed the "Save MP4 File" over a week ago. I got this message and I'm still getting it, with nothing having been saved anywhere & no notification received by e-mail. Status: We're processing your request. We will send an email to firstname.lastname@example.org when your video is ready. Being able to SAVE this show was one of the main reasons I spent $40 to sign up for Roxio Photoshow Premium Service. I need my money to pay off, please. Thank you.