I was able to find a "work around" for this problem. I used Gmail Drive. I uploaded the file to Drive. It saved it as a wmv file. I then sent this file to the address with the apple devices. They were able to play the wmv file WITH sound. This worked but is aPain to have to go through this separate process.You also need to know what device the adressee has(i.e. pc or Apple). I hope Roxio can fix this or it maqy be time to look for a different program. Thanks for your help.