i was reinstalling roxio from the CD rom that i bought which has the password and my name written on it. when i enter my name and my password it don't get the opportunity to hit "Continue" because it is greyed out.
password looks correct, dashes are where they should be and the name is the same as the one on my CD ROM.
i was actually re-installing over an existing install because i forgot i had it installed if that matters.
thanks for any advice.