FYI: i called Comcast and was eventually told that i would need to go to the local office to have this done. said something was wrong with my "package" that was set on the card.
so i took the cable card down to the office and told them and they ended up just giving me a new cable card.
got home, put it in to the tivo, called the activation line, the girl said she activated it and it may take up to 30 minutes before shows would show up.
i waited 30 minutes and still had NO tv channels, so i called again. this time a guy re-activated it and also "paired" it. now i have tv channels but no HD channels like i used to have.
he said it could take up to an hour for the HD channels to show up; it's been several hours and still none.
but when i had him on the phone i also asked him to do what you said about making sure my card was set so i 'could' transfer shows - that currently some shows are transferable and some are "protected". he had NO clue what the hell i was talking about. i explained it all to him several times, but he couldn't get his brain around what i was talking about; he just kept going back to the card being activated & paired blah blah blah. holy moly. so i tried asking to speak to a supervisor or be transferred to another tek support dept that could help me with this and he just said "no, can't happen". anyways, long story short, we went round'n'round a few times before i gave up.
so i called back again using a different number; explained the sitch to them again and they transferred me right back to the activation dept; and the girl i spoke with there was clueless & didn't care to try to understand, just kept reading from a script that wasn't applicable. ugh. she even ended up re-activating & re-pairing the card all over again without my permission. she just couldn't understand what i was saying either. is it me? how could it be that us users know more about the #$^@ product than their tek support!?
so, now i'm right back where i was except now with no HD channels. ugh. this is ridiculous.
anybody got any other thoughts/suggestions?