Sure, be happy to. I get ahead of things sometimes. You are familiar with SMTP, right? Emails have headers behind the human readable part. It gives detailed information about where an SMTP envelope routes by and comes from. Here is this one.. (Note the lines that say "Received:")
Authentication-Results: hotmail.com; spf=pass (sender IP is 126.96.36.199) firstname.lastname@example.org; dkim=none header.d=roxio.com; x-hmca=pass
Received: from smtp5.corel.com ([188.8.131.52]) by COL0-MC3-F38.Col0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4900);
Thu, 7 Mar 2013 09:20:56 -0800
Received: from svlweb02.SVL.SONIC.local (unknown [10.233.36.1])
by smtp5.corel.com (Postfix) with ESMTP id 2E5237AD9
for <email@example.com>; Thu, 7 Mar 2013 12:20:55 -0500 (EST)
Received: from q9-roxio-prd4 ([127.0.0.1]) by svlweb02.SVL.SONIC.local with Microsoft SMTPSVC(6.0.3790.4675);
Thu, 7 Mar 2013 09:20:55 -0800
From: "Roxio Registration Services" <firstname.lastname@example.org>
Date: 7 Mar 2013 09:20:55 -0800
Content-Type: text/plain; charset=utf-8
X-OriginalArrivalTime: 07 Mar 2013 17:20:55.0242 (UTC) FILETIME=[203F62A0:01CE1B58]
So this morning, an email with the subject "Roxio Product Registration" comes from "Roxio Registration Services" <email@example.com>. I don't see any kind of spoofing from the header, appears intact.
What I think happened is that somebody registered a product or Roxio was screwing around with their servers and somehow my address became attached to this. I was working on SQL at the time, not even on the Internet. So, I did the dutiful thing, tried to contact the company via their Support link to let them know of the problem. Why would any company want to harbor false information unless they were doing something bad with it?
What is the problem? The problem is that Roxio has some of my personal information bouncing around in their system. That's a huge problem, not the least of which is identity theft, harassment and spam. But beyond that, what if I want to register a Roxio product in the future? Am I supposed to be sharing with this mess? What about the part where they say "Your privacy is of the utmost importance to us, so please know that your information will never be sold or compromised in any way.". Its already compromised. I'm just waiting for the sold to spam engine portion of this exercise to happen.
Anyway. When I contacted support, they gave me the run around 5 times. Finally the last number is non-working.
In conclusion, Roxio has no business using my email address for any reason. Further they are not allowed to arbitrarily associate me with their product sales or service or registration or whatever it is they are trying to do. I'm an innocent by standard here that got sucked into a mess by some poorly written software.
Why would I say that? Because at the very least a spam engine like this ought to give the end recipient the option to be removed. Like.. Hey, this isn't me, please don't spam me anymore! ..or something. If that's not possible, then how about access to tech support to get this resolved? No, cant do that either? ..you can see where this is going.
I didn't ask for this, nor did I register anything. I want to be removed from all Roxio databases. That is not too much to ask.
How'd I do? Any clearer? Sorry, for not spelling it out better. I was pretty unhappy by the time I got here. Hopefully this makes more sense.
Thank you kindly for your help.