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About rretzler

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  1. I'm not sure where this question should go - if someone would point me to the correct location, I would greatly appreciate it. I have a bunch of video files that were backed up in 2004, apparently using a Roxio program. Unfortunately, since that was 9 years ago, I have no idea which Roxio it was as we have had many versions over the years. They are contained on 2 CDs and there is a split file - so when I insert the disc into the computer, the message comes up that I must use Roxio Retrieve to copy the files to my computer or they will be unusable. Roxio Retrieve is included on the discso it runs and it it copies 67 of 212 files to my computer, but when it gets to the 67th, it gives me an error: "A hardware I/O error was reported while accessing an unnamed file." Occassionally, it will tell me the name of the file, so I have tried to use Retrieve without selecting that particular file, but then the next file gives the same error. I haven't gone further than excluding the 2 files, so I guess I will try that. These are videos of one of my sons when he was a toddler, so I would really, really like to get them restored. Can any one tell me where this should go, so that I can see if someone can help me? Thanks so much.