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mantiss

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About mantiss

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  1. Sigh! SSDD... Same issue has cropped up again. I hate to have to go through this process everytime I want to use it.
  2. Thanks for the suggestion Jim, I tried the repair route already using those exact steps after reading another post and that did not work. I finally performed a full un-install, restarted and then re-installed making sure to turn of the antivirus/Firewall each step of the way (as you pointed out). Seems to be working now.
  3. Used VideoWave successfully once and setup a project. Now when I try to startup VideoWave it locks up at the splash screen and then after a few minutes I get the "VideoWave has stopped working" pop-up window. The event log (see below my system information) reveals the issue is with CLSID 5A7B1561-8FF8-47B9-AFF2-D55125E2FA0D which is associated with the following registry key "HKEY_CLASSES_ROOT\MGI.MM14LibFactory\CLSID". I have run through VisualStudio 2012 debugger and attached image at event breakpoint for "Unhandled exception at 0x05158167 (VWUIControls.dll) in VideoWave14.exe: 0xC000041D: An unhandled exception was encountered during a user callback." I can't debug any further without the "VWUIControls.pdb" file--and don't know how to get it. I also include the call stack below the event log which is below my System Information. --------------------------------------------- ---------------------------- System Information ---------------------------- Time of this report: 4/22/2013, 08:40:03 Machine name: <Removed from this message> Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130306-1502) Language: English (Regional Setting: English) System Manufacturer: INTEL_ System Model: DG33TL__ BIOS: Default System BIOS Processor: Intel® Core2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz Memory: 8192MB RAM Available OS Memory: 8122MB RAM Page File: 3719MB used, 12595MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.02.9200.16384 64bit Unicode --------------- Display Devices --------------- Card name: NVIDIA GeForce GTX 560 Ti Manufacturer: NVIDIA Chip type: GeForce GTX 560 Ti Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um Driver File Version: 9.18.0013.1106 (English) Driver Version: 9.18.13.1106 DDI Version: 11 Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1 Driver Model: WDDM 1.2 Graphics Preemption: DMA Compute Preemption: DMA Driver Attributes: Final Retail Driver Date/Size: 2/26/2013 00:32:38, 18055184 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71E3E-5140-11CF-A05F-65351CC2C435} Vendor ID: 0x10DE Device ID: 0x1200 SubSys ID: 0x15683842 Revision ID: 0x00A1 Driver Strong Name: oem65.inf:0f066de37527e28c:Section023:9.18.13.1106:pci\ven_10de&dev_1200 Rank Of Driver: 00E02001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C ------------------------------------------------ ---------------------------- Event Log ---------------------------- - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" /> <EventID Qualifiers="0">10010</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8080000000000000</Keywords> <TimeCreated SystemTime="2013-04-23T16:12:38.578117200Z" /> <EventRecordID>502356</EventRecordID> <Correlation /> <Execution ProcessID="128" ThreadID="10852" /> <Channel>System</Channel> <Computer><not going to display here></Computer> <Security UserID="<not going to display here>" /> </System> - <EventData> <Data Name="param1">{5A7B1561-8FF8-47B9-AFF2-D55125E2FA0D}</Data> </EventData> </Event> ------------------------------- ---------------------------- Debug Call Stack ---------------------------- 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoUI\VideoWave14.exe'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ntdll.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Program Files\Alwil Software\Avast5\snxhk.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\kernel32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\KernelBase.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16384_none_893961408605e985\comctl32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\roxippEMC14.dll'. Module was built without symbols. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoCore\VCUPermits14.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\version.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\user32.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\gdi32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\comdlg32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\advapi32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\shell32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ole32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\oleaut32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\shlwapi.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6871_none_50944e7cbcb706e5\msvcp90.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoCore\VCUError14.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\CPSCommonTools14.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\LayoutDLL14.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoUI\DSProjectUtilities14.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6871_none_50944e7cbcb706e5\msvcr90.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoCore\DSConfig14.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\quartz.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msvcrt.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msvcr71.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\sechost.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\rpcrt4.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\combase.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\wininet.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\urlmon.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9200.16518_none_ba1cf6b7e09f1918\GdiPlus.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\d3dx9_33.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\winmm.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\sspicli.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\iertutil.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\winmmbase.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\SHCore.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\cryptbase.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\bcryptprimitives.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\imm32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msctf.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\uxtheme.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\profapi.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\clbcatq.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoCore\RxErrorReporting.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\d3d9.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dwmapi.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\cryptsp.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\rsaenh.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\LeResourceLoader.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\CPSFileLoader.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\CPSCommonObjects.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\CPSCommonEnglish.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\sxs.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Program Files (x86)\Common Files\Roxio Shared\DLLShared\DivXDec.ax'. Module was built without symbols. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msvcp60.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\apphelp.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msxml6.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\CPSHelperControls.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoCore\MGIResourceManager.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\shfolder.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoUI\VWUIControls.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\oleacc.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msxml3.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoCore\VCU3DCheck.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\secur32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dxdiagn.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\setupapi.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\powrprof.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dxgi.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\d3d11.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\cfgmgr32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\devobj.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\wbem\wbemprox.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ws2_32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\wbemcomn.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\nsi.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\wbem\wbemsvc.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\wbem\fastprox.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\winbrand.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dsound.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\wintrust.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\crypt32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msasn1.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dxgidebug.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\psapi.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\nvapi.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoCore\VideoCompositing.ax'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoCore\RXACWMV.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dxva2.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\WMVCORE.DLL'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\WMASF.DLL'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\usp10.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoCore\VCUSelect.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoCore\GraphBuilder.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoCore\VCGTemplateMngr.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoCore\SbdData.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoCore\CmdDispatcher.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\MMDevAPI.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\wdmaud.drv'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ksuser.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\avrt.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\AudioSes.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msacm32.drv'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msacm32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\midimap.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\CPSAboutDlg.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\CPSFileProtocolHandler.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\CPSFormatLoaderPNG.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\WindowsCodecs.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Program Files (x86)\Common Files\Roxio Shared\Security Library\slmfc.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_4bf7e3e2bf9ada4c\mfc90u.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msimg32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\WinSxS\x86_microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_49768ef57548175e\MFC90ENU.DLL'. Module was built without symbols. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\riched32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\riched20.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\msls31.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\CPSBasicControls.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoUI\VUISettings.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoUI\DSSpaceIndicatorCtl.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\SpaceIndicator.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoUI\SBDView.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dxtrans.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\atl.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\CPSExtendedControls.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\winsta.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\imgutil.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ddrawex.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\ddraw.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dciman32.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\pngfilt.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\mshtml.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\CPSNavigationBarControl.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\WinSxS\x86_microsoft.vc90.openmp_1fc8b3b9a1e18e3b_9.0.30729.6161_none_80ba6c811e9b4aff\vcomp90.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\VideoCore\TextEditorAgent.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\CPSNavigationControl.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\actxprxy.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\AlbumUniversalView.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'D:\Multimedia\Roxio Creator NXT\Common\CPSAlbumObjects.dll'. Cannot find or open the PDB file. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\propsys.dll'. Symbols loaded. 'VideoWave14.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dbghelp.dll'. Symbols loaded. The thread 0xb90 has exited with code 0 (0x0). 'VideoWave14.exe' (Win32): Unloaded 'C:\Windows\SysWOW64\d3d11.dll' 'VideoWave14.exe' (Win32): Unloaded 'C:\Windows\SysWOW64\dxdiagn.dll' Unhandled exception at 0x05158167 (VWUIControls.dll) in VideoWave14.exe: 0xC000041D: An unhandled exception was encountered during a user callback.
  4. mantiss

    Code For Tech Support

    I have the same problem with my purchase of Creator NXT Pro. Neither my purchase confirmation nor my registration followup emails contain a support code. When I ask Customer Support for "Support Code" they defer me to Technical support web site, which requires support code. So now I own a product I purchased specificly for the Video editing feature and both the MyDVD and VideoWave editors crash on startup and I have no way to contact technical support.
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