RanbowJankins

Ok, so I'll try to give as much information as possible due to my issue with the order. -So I've ordered a Roxio HD Pro from their site < https://www.roxio.com/ena/products/game-capture/console/overview.html > on the 21st of April. And while I was assuming they would take around 2 weeks to ship during this time I have not received my confirmation email even though it still says that I have an order on their site (which is all fine and all) but for some reason in my bank account they have taken out the money and put it back into my account (I'm assuming they did this to make sure that I had enough [ and also because they mentioned that they only take what the product costs when they ship it]). This wouldn't be an issues if they had not done this every single day (with the exception of today as to where they have taken the money had haven't returned it [possibly payment has been confirmed?] ). Is there a reason as to why they keep doing this? and as an addition feature it looks as though they are trying to take the payment again... not to mention that the "Look up your order" page doesn't actually tell me if it has been shipped. TLDR: Ordered Roxio HD PRO from their site. Paid using a debit card No confirmation email (as of yet). Order does exist (according to their site) Continuous Taking money out and then replacing it. They have taken the payment now and looks like they are trying to take the amount again (looks like it, I have left a lump sum in that account to see if they take it or not [will update]). No status as to whether the order has been shipped. What's going on? If someone could fill me in as to what is going on, I would very much appreciate it.

*Bump* ollie123431344, what's your current status, have you received anything yet? Same thing for me, I've ordered from the Roxio site, although I still haven't received a confirmation email yet. I've checked my spam folder and all other folders and nothing along the lines of a confirmation. Although, looking through the customer service questions I decided to look up "I need a copy of my invoice" < http://shop.roxio.com/store/sonic/html/pbPage.en_AU-order-information#q6 > . Even though I haven't received an email, the site confirms that my order has been accepted... Just take a screen capture of it just to make sure that you have some kind of receipt/ documentation of that statement.