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About michelleh45

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  1. michelleh45

    Length Of Tivo Files Not Correct When Transferred To Itunes

    Oh, and I did restart my Mac before trying another transfer and I made sure that the Mac didn't sleep while the transfer was happening (using system preferences, I changed the energy preferences so it would never sleep the computer). So I don't think that was it either. I cannot figure this out and don't want to bother anymore. Thanks.
  2. michelleh45

    Length Of Tivo Files Not Correct When Transferred To Itunes

    I appreciate the fact that you are trying to help. I checked my version of Toast and is it the 11.1 (1072) version. I tried again last night to get a 1-hour video from my Tivo and have it transfer to my computer. This time, the entire program didn't transfer -- only 21 minutes. I don't know what is going wrong and honestly at this point, I'm so frustrated with this I'm just going to ask for a refund. This hassle is just not worth it to me. Thanks again for trying to help, though.
  3. michelleh45

    Length Of Tivo Files Not Correct When Transferred To Itunes

    The only other thing I can add is that even though my Mac is connected by Ethernet, my TiVo is actually on a wireless connection. Would that make a difference?
  4. michelleh45

    Length Of Tivo Files Not Correct When Transferred To Itunes

    Thanks for offering to help. I just purchased Toast 11 last night, so I'm assuming it's the latest version. I am NOT editing the video at all. Just trying to get the HD video straight from my TiVo then convert it to be used in iTunes. Last night, it looked like it got the entire hour-long program from my TiVo, but shortened it when it converted, but this morning I tried another file and it did not even get the entire program from the TiVo. Instead of an hour-long show, it only captured 15 minutes or so. And yes, I am using the Toast Media browser to find the files from my TiVo. I'm pretty much following the directions as laid out in the help files. Can the program not handle HD video? I ensured that my computer would not go to sleep in my system preferences so it should have enough time to transfer over the entire file. The internet connection in my home is pretty good and the Mac is going through an ethernet connection, not wireless, so I would hope that transfer speed is not a problem. Please let me know if you have any other questions. It's very frustrating that there is really no technical support for this program from Roxio, at least none I could get access to, so I appreciate your willingness to help. Michelle
  5. Hi -- I'm new to Toast, which I just purchased and am using on my Mac. I transferred a lot of 1 hour programs from my TiVo to my Mac and that seemed to go just fine. However, when I try to convert them to play on my iPad, the file in iTunes is significantly shorter than 1 hour. Am I doing something wrong? Is there some setting I should change so that the entire 1 hour video gets transferred? I looked through the forums and saw some mentions of this, but I wasn't sure I saw a good resolution. Can the whole 1 hour program not be copied over? Is there some time limit or something? Any help in relatively straightforward language would be greatly appreciated. I'm not a Mac novice, but do not do a lot with video editing and conversion so simpler explanations would be most appreciated. Thanks, Michelle