Thanks for offering to help. I just purchased Toast 11 last night, so I'm assuming it's the latest version. I am NOT editing the video at all. Just trying to get the HD video straight from my TiVo then convert it to be used in iTunes. Last night, it looked like it got the entire hour-long program from my TiVo, but shortened it when it converted, but this morning I tried another file and it did not even get the entire program from the TiVo. Instead of an hour-long show, it only captured 15 minutes or so. And yes, I am using the Toast Media browser to find the files from my TiVo. I'm pretty much following the directions as laid out in the help files.
Can the program not handle HD video? I ensured that my computer would not go to sleep in my system preferences so it should have enough time to transfer over the entire file. The internet connection in my home is pretty good and the Mac is going through an ethernet connection, not wireless, so I would hope that transfer speed is not a problem.
Please let me know if you have any other questions. It's very frustrating that there is really no technical support for this program from Roxio, at least none I could get access to, so I appreciate your willingness to help.