"1. Contacting support is the best first option so you can send the required information directly to Roxio Support Personnel." Tried, didn't work.
"2. If you cannot access support due to expired support code, make that obvious in your post and hopefully a moderator (Guru) will forward your info. Check back often for a personnel message from someone at Roxio Support." Thought that was what I was doing in this post.
"3. Regardless of who the seller was, Roxio needs at least some proof before they will provide a download link." This is why I said I still have the Serial Number from the CD packaging and the actual card.
The last two parts didn't really apply to my problem in my estimation...