I got on the forum after much run around with this issue.
Seems cleverbridge handles the transactions now and here is a link: https://buy.roxio.co...eco&id=&cfg=ops
I discovered they handled the payments since it shows on my statement.
I just used the email on the page and contacted them. Waiting for an answer. I asked for a refund on invoice that just came out.
I have autorenewed for several years and last year asked help to download my photoshow. After a year it isn't fixed.
Also most of the links on the support pages don't work.Thankful can still get to the forums.
Not a good testimony to a company that used to be reputable. (Roxio or Corel)
I may do a review on my blog just to see if it will kick corel in the arse.
Hope link to page helps.