I have the same problem. I purchased the download of Creator NXT and registered it. Here's what I got from Roxio:
Roxio Product Registration
Thank you for registering your new Roxio Software!
Last: <intentionally left blank>
Email: <intentionally left blank>
Product: Roxio Creator NXT
You now have the opportunity to access our support services which include an advanced knowledgebase, community forums, tips & tutorials, patches & updates and so much more.
Your privacy is of the utmost importance to us, so please know that your information will never be sold or compromised in any way.
Enjoy your new software!
The Roxio Software Team
- This is an automated email. Please do not reply-
I need a support code because Creator NXT will not install. Unless you have a support code, or you are buying something from them, there is no way to contact them. In the meantime, the 14 day clock is running. Does it start when you register the product, or when they send you the code?