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TuneSmith05

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About TuneSmith05

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  1. Is Roxio located behind an electronic fortress, can you provide, offline if necessary, a person who will review these pages and pages of dialog. "Roxio/Corel sales" is a little vague. Thanks.
  2. Oh Good, now I'm in the middle of a guru war. All I want is to get a Roxio product that works...I'm asking you gurus for help and this is off topic. Please answer the question and we'll bee able to close this thread...Thank you
  3. I referred earlier to the old economy - where,when I was at IBM we manufactured, sold, installed and serviced our entire product line. If a product didn't do what it was intended to do, the customer always got a brand new replacement - no questions asked. Today, one product has several fathers and uncles, with fingers pointing every which way. I've been discussing a failed product since October with one of the uncles - a lot of digital gurus. These are the names: Roxio, Corel, Digital River and Sonic. Nobody wants to take ownership of this fiasco. How does Roxio get contacted? Is there anybody to contact? Or, do they invoke their legalese which takes them off the hook for this product after 30 days?
  4. OK - I have done everything you have told me to do, First, you told me to get someone more knowledgeable than myself. Done. I cajoled my daughter to attempt to follow your every published requirement for Roxio re-installation. She did everything to comply, checked and installed Windows downloads, used the Revo uninstaller to remove Roxio, then the downloads again. I saved each download on disc (Creator NXT LC36AXDOR13, and Content LD04AXDOSQA). Each time I attempt to open these files I get this: Zip Damaged file. R13/EMC_140/Data1.cab:Bad CRC Possible cause: file transfer error. As of this moment I would estimate that I have spent, along with my daughter, over 100 man-hours trying to solve this thing. I came from the generation where if a product was unfixable, at some point somebody has to make it right. After all, I paid for software that JUST STOPPED WORKING!!! The title of this thread says HOW ABOUT GETTING AN INSTALL DISC - and the answer this board provided was that NXT is not even being made anymore, that it's been superceded by NXT2. Well, I will accept an install disc for NXT2.
  5. I just changed compatibility settings to Windows Vista after I read the document you sent, with the same results. How do I INSTALL the product using Revo uninstaller, which does not show an option for "install". As for the video card, I don't know what you're talking about, and if it matters, only want to use Creator for tunes.
  6. I hope that I have followed instructions properly. I have attached the requested data. I have never quite known exactly what information to provide to solve this problem to begin with so now I know, and here it is. The downloads were saved on my hard drive until a different forum user suggested that I erase everything to do with Roxio off my computer and start fresh. That is how I knew I only had 10 downloads. There was a download that had to be erased due to a message stating corruption. The latest attempt at installation towards the end of "unzipping" the file stated: "Setup has determined that your configuration does not support an of the included products" I can eliminate all need for support if I just could find out if I really do have a compatibility issue or not. If I do, I will start over with a different product. Thank you to all who have had patience for my dilemma and tried to help me out. Roxio DxDiag.txt
  7. I am still having installation problems. I have not changed anything w/ my OS. I do not have a physical copy of the disc, but 10 chances at downloading. That number is dwindling fast. When I turned off my f-secure Frontier Anti Virus Suite, turned off all firewall and uninstalled my Malwarebytes for the time being. I downloaded Roxio again straight from my order conf. Email. When unzipping almost is over I get this error message: “Setup has determined that your configuration does not support any of the included products.” My other Computer Info> Also I have IE10 browser and running most up to date version of windows media player. This is what the software says about compatability: System Requirements · Internet connection required for product installation · Microsoft Windows 8, Professional (32- or 64-bit), Windows 7 SP1 Home Premium, Professional or Ultimate (32- or 64-bit), Windows Vista SP2 (32- or 64-bit), Windows XP SP3 (32-bit). · For data burning and copy, audio capture and editing: Intel 1.6 GHz Pentium 4 Processor or AMD equivalent, 1 GB RAM. For video or photo editing, conversion and playback, Intel Pentium 4 2 GHz processor or AMD equivalent and 2 GB RAM. Multi-core processor highly recommended. · 1024x768 DirectX 9.0c compatible graphics card with at least 16-bit color setting, sound card, DVD-ROM drive · ATI Stream and CUDA acceleration only available with AMD ATI Stream and NVIDIA CUDA enabled graphics cards. Intel Quick Sync Video acceleration only available on 3rd generation Intel Core processors · Hard drive with at least 3 GB free space for installation. DVD and BD copy, video editing and authoring may require large amount of free disk space, up to 10's of GB. · Windows Media Player version 10, 11, or 12 · Internet Explorer 7, 8, 9, or 10 · Internet connection required for installation, registration, product updates and some features. Any Internet charges are the user’s responsibility · QuickTime player version 7 and iTunes version 10 required for some functionality · TiVo requires a TiVo Series2, Series3, TiVo HD DVR or other TiVoToGo compatible DVR connected to your home network and TiVo Desktop. Does not work with DirecTV -provided TiVo DVRs. · For video capture: OHCI compliant IEEE 1394 FireWire card for use with DV camera or Roxio Video Capture USB for analog sources 3D glasses and other 3D hardware are the user's responsibility
  8. I purchased this sorry software for download in June...It totally stopped working for no known reason in October, and I spent a full weekend on here trying unsuccessfully to uninstall/reinstall. Now I'm trying again, with no success. Why cant I be sent a disc? (This is really a bad purchase with no support)
  9. TuneSmith05

    Creator Nxt Will Not Open

    I am not convinced that Roxio is so unconcerned about customer relations that they would deny me a refund on software just bought in June of this year and crapped out to the unusable and unfixable (??) in just 3 months time!! The Roxio site shows no such concern. Black and white: No refunds after 30 days! Maybe someone on this board could advise how to get my money back. Thanks.
  10. TuneSmith05

    Creator Nxt Will Not Open

    Thanks Brendon. Yes, the icon shows in task manager. It shows in installed programs too, but it wont open. Maybe I need to use Audacity instead ?!
  11. TuneSmith05

    Creator Nxt Will Not Open

    Oh good - someone's home on the forum. Are you all New Zealanders? I loved "Top of the Lake" Did you see it (5 episodes) Back on topic - I just finished installing NXT and, once again, it didnt open. Would a disc installation make any diff?
  12. TuneSmith05

    Creator Nxt Will Not Open

    I found this: Product Key: Roxio Creator NXT xx-xxxxx-xxxxx-xxxxx Paint Shop Pro X4 xxxxxx-xxxxxx-xxxxxx-xxxxxx .
  13. TuneSmith05

    Creator Nxt Will Not Open

    It's a new day and I'm willing to take what we've done and finish, if there's someone there willing to try further. Is it possible that Roxio could send a disc? Is that a possible solution?
  14. TuneSmith05

    Creator Nxt Will Not Open

    I have to sign off now, my brain cant possibly function any more. I dont have a clue what is goin on. Maybe I should forget ths and ask for my money back
  15. TuneSmith05

    Creator Nxt Will Not Open

    Thanks so much for your efforts. They are much appreciated after 3 days of this! I have uninstalled NXT with Revo, and it came up with "extra files(?) I cant remember what they call them. What do I do with these if anything.
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