There is plent of info if you bother to scroll through the blog -
You have the fact its a sony HDD camcorder, the fact its a w7 32 bit pc cleanly set up, all drivers updated and only Roxio Creator NXT pro etc. etc. on. Ive followed all the advice. cant use the creator 2011 cleaner as I had 2012 pro on.
Im still waiting for something that approximates a little deeper insight.
I appreciate that you are the first line of defense for Roxio/Corel/pinnacle, but something more useful that repeats and a rash of emoticons would be of more help.
The steps are these:-
PC up and running, open Roxio and go to import video. then we get a glazed over expression on the PC and a videowave failure message. Not come across this one yet maybe?