Sharpee1988

Neither do I. Nothing there to tell me it shouldt work. The only thing i can think is that it simply doesnt like my setup. Maybe a coincidence that it isnt compatible with both my 7950 graphics card and my inboard hd4000 graphics.

Ok so i have just tried removing the GPU and using the on board HDMI and it does exactly the same no picture on the monitor or the signal to the roxio software. Run out of ideas now for real as it will work with other devices........

Yes I will also try that. The issue I have narrowed it down to the communication between the GPU on my PC and the Roxio Device for some reason even though HDMI is so simple. Does the same on my TV too you see. I have tested multiple outputs Weirdly both the TV and monitor know something is there as the channels are highlighted and the lights are on the monitor to show its on. Yet there is just no data getting to it.

The only other thing I can think to try is to get a DVI to HDMI converter and use the DVI port instead. I know some other products include these devices with theres so it must work. The only issue then is audio....... oh joys.

I have seen videos on youtube but they are using Nvidia GPU's so I am sure its a compatability isue to my model of ATI card atleast. Only thing that makes sense, It is something Roxio need to look in to and release a FW update for the device.

I have tried all these steps myself and the device some some strange reason comes under SOUND devices in device manager. My issues are being I dont even get a signal to my monitor so I can only think its a compatability or some sort of signal issue between the PC's GPU and the Roxio Device. As Stated I have tried another source ie. a BD Player and this brings a signal to the monitor straight away.

This is exactly what I did and it worked a treat Now I am having many more issues upon trying to get it working. I have made a post but got nothing from the "Guru" that is trying to help that works.

Hi, I am also having this exact same issue. Are you trying to record games from a PC to a laptop? Also do you get a picture on your monitor? I dont even get an image on my monitor but when I test other HDMI devices it works fine. Even the "Guru" can't give me an answer to my issues. I notice on my PC I am playing the games on has 2x HDMI ports 1 on the GPU and 1 on board. I also have a CPU which has an iGPU but my understanding tells me this is disabled when you use an expansion GPU on PCI-E. I think that is the same rule for the on board HDMI. I am coming to the conclusion it seems to be a compatability issue between the GPU and the Roxio device in what it supports. No one seems to know and I have run out of ideas.

Would it cause an issue if my graphics card is outputting 1080p res and not 1080i?

Tes just one hdmi in my graphics card. As stated i have one on board my motherboard but tests fail on that too. The ports next to the hdmi on my card are display ports for a feature called eyefinity by ati so you can have multiple screens attached. The other port is a dvi which is standard. The inly other test i was going to try would be to get a dvi to hdmi adapter and see if it will run it via the dvi on the card to hdmi on my monitor. Long shot but worth a dabble before i send it back.

After all my ranting I have come to the conclusion its a compatability issue with my graphics card. The device works on other things such as BD player on different screens. I have tried my Monitor and my HD TV and it works with the BD player fine no hitch on both screens. As soon as I plug it in to my graphics cards HDMI I have never ending issues. Does it matter that I have 2 HDMI ports on my PC? I have the graphics card HDMI and an on board HDMI. I have tried both but the graphics card takes over any on board stuff. No joy either way. I have an ATI Radeon HD 7950 Graphics card so one of the lates on the market. Would this be an issue? Thanks.

And now I am back to square 1...... Black screen no signal on software. I guess this product just isnt able to support PC gamers very well. Not to mention the fact to just see my monitor when I do general PC stuff I have to have my laptop on just to power the device so then the HDMI works...... Shoddy design. Needs external power so people can simple plug in there USB when they want to use it to record as they wont record every single thing they do. I cant just simply switch between HDMI and DVI on my PC Monitor its either one or the other. Good for console rubbish for us PC gamers. I will be sending this product back as soon as possible.

Another update. I have turned down the UAC until it states the screen does not dim when UAC pops up...... This has got over the issue of a black screen when it pops up. Yet another issue popped up after this. Theres still no preview in the window on the roxio software and now the preview does not pop up when i start recording althoug the video still comes out fine.

Ok new things are happening lol. I managed to get an image again BUT there was no preview on the roxio software until i started recording....... BUT once again when I open something that uses UAC the screen goes black and i cannot do anything until I unplug HDMI from the device and direct to monitor from PC..... It just seems to be 1 issue after another. Oh and to add. To get it working again I tried plugging the monitor to PC with HDMI directly so the PC would install the monitor drivers for HDMI so I know it will detect the monitor. But this doesnt solve the other issues now.

Ok I have tried the same setup but using a BD player as the source. this comes up no problems just with the expected locked source or whatever it states. Going back to PC using the same working usb port and cable there is still no signal. I have also made sure there are no other cabled plugged in to my monitor ie. DVI and such so the HDMI is the only cable plugged in. Very strange.