Hi. I recieved my Roxio HD Pro Device today and was excited all up until I tried to use it......
I am using this device to record PC gaming (or atleasy trying to).
Basically this is my setup.
1. HDMI Cable from PC to Roxio Device INPUT.
2. HDMI Cable from Roxio Device OUTPUT to my PC Monitor.
3. Monitor selected HDMI as input.
4. USB Cable plugged in to Laptop in which I will be using to record.
5. All needed software installed which was included with the device. No need for the 1.1 Patch as it stated the version is already the latest.
After these steps I then see all the lights on the device as I should ie. the blue arrown lights up and the HDMI light is selected.
This is where the problems kick in.
I have no signal on my PC Monitor but the weird thing is when I unplug the USB cable from the laptop the PC Monitor then goes in to sleep mode so this shows the device must pick up the connection between the device and monitor.
The software shows there is no signal in red writing. But I made sure HDMI was selected in the drop down menu and that the device is detected in the software too. All clear there.
Weirdly I have had it working twice and when I came to test it upon opening a program that uses admin rights on my PC, UAC asked the usual question and upon clicking YES the screen went blank and shows nothing, not even in the preview on the software.
Ever since these attempts it has not worked since and has gone back to the no signal issues stated above.
I have tried uninstalling everything and reinstalling but this did nothing. I also tried new HDMI cable and again this did nothing.
I am running windows 8 on both my PC and my Laptop but I did install windows 7 on my PC to see if that would work too but again this did not work either.
I am running out of ideas now and given the cost of the device I expect it to work in the way it is described.
Thanks, I hope I have given enough details.