Update: I still don't have an answer to the problem. I returned the product for a refund and purchased a different product at Radio Shack which was $20 less and does the same thing and .......more importantly it install's and works out of the box. I will say this however, I doubt Roxio knows how much business they lose from what appears to be an " anti theft procedure " that could easy be corrected with a brief phone call. I seldom purchase retail box so this is the first time I encountered this situation. I'm still not sure if it's a Wal Mart or Roxio issue but I found out I don't want to deal with either of them for support. Have a nice day. Thanks Jim for your reply and I am inclined to believe it is a Wal Mart issue as they have had other issues with their computer system and the employees that use them.