This is all I have gotten from Ralf
Sent 02 September 2013 - 08:39 PM
Have you able to request a refund for your Roxio product? Please let me know.
1. I had asked this question before and you did not answer it so will ask again.
In your post #13 you said "With EVD 3 Drivers for the newer Video Capture USB Device:" do you know when they started shipping the new USB device?
2. How long should I wait so I will not be unreasonable!. 5 days wait on Ralf, and 10 days wait on my Case I started so for.
3. Received on 8/28 (We hope you are enjoying your Roxio Easy VHS to DVD 3 Plus! We would like to remind you that your free warranty service is due to expire in 5 days) so I guess I can kiss any free warranty service Goodbye.
4. I thank you for your offer (WHEN you are ready to tackle the Video portion, first try it again, start a new Topic and we can go into that portion and get you running!!! ) but until I find out something about what I am going to do with this keep it, send it back or throw the thing out. I don't see putting any more time into it than I all ready have.
5. You said "You ARE being assisted well beyond the normal warranty period..." The only help that I have gotten so far is from you when you said it will not work with XP so I quit trying to make it work and now have spent a lot time trying to find out what Roxio is going to do about their product that will not work as advertised.
6. I hope I am not being unreasonable! This all started 19 days ago.