Camper Guy

Jim you and Sknis are the only ones that have responded to me and ya'll have give up. I will post this here and hope some people will read it before it is deleted. I guess my only hope is to file with the AG office that this company puts out false advertising.

Thanks for deleteing my post.

I can't believe that Roxio did not know it would not work with XP over a over this time frame of February 07, 2012 to Aug 19 of 2013 ( 19 months ) I guess I started something that they don't want to admit. I guess this why they will not respone to any of my posts with some useful information.

"There will not be a fix for an OS that has been unsupported for years." The support for Windows XP with Service Pack 3 ends April 8, 2014 "So am I correct that all you are really interested in is a refund?" No It has gotten to be more about the issues of lack of communication and false advertisement than the money.

This is all I have gotten from Ralf Sent 02 September 2013 - 08:39 PM Have you able to request a refund for your Roxio product? Please let me know. Ralf Jim 1. I had asked this question before and you did not answer it so will ask again. In your post #13 you said "With EVD 3 Drivers for the newer Video Capture USB Device:" do you know when they started shipping the new USB device? 2. How long should I wait so I will not be unreasonable!. 5 days wait on Ralf, and 10 days wait on my Case I started so for. 3. Received on 8/28 (We hope you are enjoying your Roxio Easy VHS to DVD 3 Plus! We would like to remind you that your free warranty service is due to expire in 5 days) so I guess I can kiss any free warranty service Goodbye. 4. I thank you for your offer (WHEN you are ready to tackle the Video portion, first try it again, start a new Topic and we can go into that portion and get you running!!! ) but until I find out something about what I am going to do with this keep it, send it back or throw the thing out. I don't see putting any more time into it than I all ready have. 5. You said "You ARE being assisted well beyond the normal warranty period..." The only help that I have gotten so far is from you when you said it will not work with XP so I quit trying to make it work and now have spent a lot time trying to find out what Roxio is going to do about their product that will not work as advertised. 6. I hope I am not being unreasonable! This all started 19 days ago.

d_deweywright I have to agree with you on using the SB card and I have tried this and it works but I have not mastered the software yet and with out a user guide you have to spend a lot of time looking and read. I also have some home videos that I was going to put on DVD. The video capture part seem to work, I can get video on the screen but have not tried to record any because the sound did not work. I don't know if you could use the USB capture for video and the SB card for sound??? Tom

Jim In your post #13 you said "With EVD 3 Drivers for the newer Video Capture USB Device:" do you know when they started shipping the new USB device? I guess this is not unreasonable I received this on 8/28/20013. We hope you are enjoying your Roxio Easy VHS to DVD 3 Plus! We would like to remind you that your free warranty service is due to expire in 5 days. Also on 8/28/2013 I got this. Thank you for submitting your question using our online case management tool. This is a confirmation that you have created a new case, number 01819046. It will be assigned to an agent as soon as possible. And this on 8/28/2013. Thank you for submitting your question. My name is Ramon and I have been assigned to your case 01819046. I am currently reviewing it and will be updating you shortly. On 8/30/2013 e-mail. This is being sent to you to remind you that I am waiting for information or feedback about your support case 01819046. Under my case I have asked what info do you need with no answer. I guess this is where I stand. Free warranty service is due to expire in 5 days. lets see 8/28 to 9/4 = 7 days

Yes I did and he asked a question that I answer, and have not receive a reply to. What is wrong with so Phone support????????

15 Days since first post and still no closer to an answer than when I started, except it will no work with XP. I think I have read every FAQ that I think might have anything to do with this and have spent a lot of time on something that is going to cost me about $9.00 in shipping. Boy this is real good business I should have just sent them $9.00 and saved a lot of time. They sending me E-Mail wanting me to buy more of their JUNK..

Jim I know you are trying to help, and thanks for that but were does this leave me?? If I send it back who pays for shipping?? Why can't I post here with IE8 I have to use Chrome, when I click in the reply part nothing happen? I have tried to get help thu. support but they are giving me the run around, got an e-mail saying they are waiting for more info. but they have not ask for any, so I don't know what they want.

I would like to get this FIXED before my time for a refund runs out. Tom

I got the drivers from this website under Support Home. It is suppose to be for (Driver for Easy VHS to DVD 3/Plus device). My Sound Editor is build 301B41B USB Device has HU3180-E on it. If I can help let me know. I can record by inputting into the SB card so I guess this USB hardware is useless for what I am trying to do.

That screw up my whole post when i pasted that into it. It has words in the black part. I have not tried to record any video but it does display on the screen with no restarts like it was doing. Still no luck with the LP to CD part, the only thing on the list is the sound blaster card.

Jim I found this and tried it. Driver for Easy VHS to DVD 3/Plus device Issue: After installing Easy VHS to DVD 3/Plus, the device is not recognized by the software or receive a Windows prompt install driver for Roxio Video Capture USB Resolution: Please click on the links below to download the driver for your system. You can tell if you have a 32- or 64-bit system but right click on My Computer then select Properties. It will be listed in System Type. 32-bit Windows 64-bit Windows Please note the drivers above only apply to the device that's bundled with Easy VHS to DVD 3/Plus. How well did this answer your question? « Go Back to Knowledgebase I have not recorded any video but it display on the screen with no crash. Still I can not use the LP to CD as it does not see the USB thing. I can record using the capture device but the record level does not work. I did plug the record player in to my sound blaster card ant this seem to work. So I guess the hardware part of this is useless in the LP to CD part.

I have had a H___ of a time just trying to reply to this. Jim I see where you do not work for this company. I did what you said and tryed the LP to CD still the same thing. Page 24 of getting started guide step 4, says to select (Line Roxio Video Capture USB). The only thing I have is Sound Blaster. Is this a XP thing or any windows sys. I have about 15 hours or more trying to get this to work, from reading on there, trying the uninstall-reinstall it is all a bunch of bull. I have asked for a refund but don't want to be out more money for shipping.