I downloaded about 5 videos with no problem, then for no apparent reason the program stopped working. There were lines throughout the video as it tried to download. I contacted customer support with my special # for my free support and recieved about three emails trying to help me. None of them helped with my porblem. Then they just stopped emailing me. I tried contacting the company by phone but of course no one could help me there either. It has been al least 2 months since I have heard from them. A complete waste of money!