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Brian_C

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About Brian_C

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  1. This is the answer I finally got from Roxio Support re Case # 01967840. Upon checking on this issue, we've learned that that this is a known issue with the software and has already been escalated to the proper department for investigation. What I can do for you is to transfer your case to them so they will be notified that more customers are having the same issue. Though they might not be able to contact you when a update or patch will be released, rest assured that they are checking on it and will update the Roxio Creator page. I will now escalate your case. I hope you understand. Regards......Evita Corel Customer Support Services "It appears I am getting the brush off"
  2. Hi Jim Thanks for your efforts.....I am glad you were able to simulate the exact same problem that I am experiencing. I have a open case # 01967840 with Corel/Roxio support and will follow up with them to let them know that there is in fact a compatibility issue between NXT and NXT2. To verify that it wasn't my PC, I had uninstalled NXT2 and refreshed my PC then re-installed NXT2 - the problem remained. Thanks once again for your support and assistance. Time to head to the sunny south until the snow disappears...... Regards.....Brian PS- I will keep post open until I hear back from Corel/Roxio support.
  3. eHi Digital Guru Thanks for your reply. Sorry about the double post, I didn't think my first one got posted as I didn't see it after I entered it. The original .jpg, .png and .bmp files that were used in the photo project are all in the same folder as the saved .dmsp file. In the past, once the .dmsp file was created, I could delete or rename files that were used in the .dmsp without any impact opening the file. In fact I could move the .dmsp file to a different folder and still open it with Roxio Creator. I am only having trouble opening .dmsp files that were created with NXT, no problem opening .dmsp files created with earlier versions of Roxio Creator. When I can't open a file I get a Photosuite dialog window that display "Photosuite has stopped working" and the application closes. See attached file. As for the printer problem, I have contacted HP and they think it is an application problem, not the printer. I have removed the printer and uninstalled the associated software and drivers. Then re-installed the printer with the latest drivers, with no change in results. Thanks for your feedback and comments.......Brian
  4. System: WIn 8.1 Pro X64. Recently upgraded from Roxio Creator NXT to Creator NXT2. I did a system refresh and installed NXT2 from scratch. I am experiencing the following problem: I am unable to open .dmsp files that were created with my previous version of Creator NXT. I am able to open .dmsp files that were created with any of my earlier versions of Roxio Creator before the NXT version (example Roxio Creator12 or earlier) I have contacted Corel/Roxio for my 30 day warranty support but they so far they have been very unresponsive. I have been a Roxio Creator user for over 8 years and any help or advise would be appreciated. Thanks.....Brian
  5. System: Win 8.1 Pro X64. I recently upgraded from Roxio Creator NXT to Roxio Creator NXT2. I did a system refresh and then installed Roxio Creator NXT2 from scratch. I am experiencing the following 2 problems: 1) I am unable to open .dmsp files that were created with my previous version of Roxio NXT. I am able to open .dmsp fies that were created with versions of Roxio before the NXT version (ie. Creator 12, etc). 2) Unable to print dmsp/jpeg or png files to my new HP Envy 5330 printer. I am having no problems with my Epson NX515 or Brother HL-2270DW. I have contacted Corel/Roxo for my 30 day warranty support but have found them to be very unresponsive. Any help or advise would be greatly appreciated. Thanks......Brian
  6. I am using Roxio NXT Vers: 14.0.36.0 ; 5.0.00 with Windows 8 Pro and 64 bit operating system. I recently purchased a new HP Envy 5330e printer and I am now unable to print .DMSP projects or .JPG files from within the application. I am able to print .JWL files. I have no problems printing any files to my Epson NX515 printer. I am having no other problems with the new HP printer - I can print from all my other applications - MS Office, Notepad, Corel Draw, etc. Any help would be greatly appreciated, Thanks Brian
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