I know it seems like I am expecting much from customer support, but I did file the support request On thursday, i was told I would be contacted within 24 hours, and still i have not heard word from them. I even called yesterday, and was told i would get a call in an hour. Again nothing. I havent dealt with a company that does this. I have dealt with many companies and this is my first time I experience this. I bought the unit directly from the Roxio Page.
Well i used 3 different Usb cables. and 4 different computers. 2 laptops and 2 desktops (not outdated machines). Nothing. I brought the device to work today since we have very nice late model computers, and still nothing. I wish they could just have someone on the phone to say okay, we will ship you another one asap as I have heard before from other companies.
Thanks Jim for the advice and the quick replies.