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harley-dreams

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About harley-dreams

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  1. harley-dreams

    Nxt Pro 2 Not Recognizing Disc In Drive

    Hi everyone, I dealt with tech support until I was sick to death of it!!! There never was a solution. They never offered an explanation or a refund. I finally just got over it and settled for what it would let me do. Sorry everyone, it was just to much stress for me to deal with any more. If anyone gets any further, I would love to know what worked for you.
  2. harley-dreams

    Nxt Pro 2 Not Recognizing Disc In Drive

    I really think that it is a drive problem. Sounds like I have the same computer as avnav other than I am running windows 7 and he is running windows 8. I incorrectly typed my version above, mine is 8700 i7 as well. Do you have the same BD-Rom Drive?
  3. harley-dreams

    Nxt Pro 2 Not Recognizing Disc In Drive

    No, it didn't help at all, Still had the same outcome after doing everything that they requested. I had been out of town, but now they want me to try on another computer if I have access to one. I do have access to my old dell but it runs Windows XP. I don't know what this might prove or disprove but will do as they have requested this weekend.
  4. harley-dreams

    Nxt Pro 2 Not Recognizing Disc In Drive

    Do you care to share that sneaky system, Lol? I am so sorry to be such a pain, Perhaps I will get computer savvy one day.
  5. harley-dreams

    Nxt Pro 2 Not Recognizing Disc In Drive

    Thanks for your response again, Brendon. Yes, that is exactly what they are asking me to do. I have been out of town and am now able to do as they requested. It is scary to me though because it brings up my driver only ( HL-DT-ST DVDRWBD CH20N SCSI CDROM Device). Guess, it is my lack of computer knowledge, but it sure sounds important to me, LOL. They never told me that I would have to uninstall and reinstall my Roxio Software, so I have replied and asked that question before proceeding. If anything I have said sounds wrong, please let me know.
  6. harley-dreams

    Nxt Pro 2 Not Recognizing Disc In Drive

    Thank you for your help Brendon, I was in fact able to burn after creating an image file. If you don't mind I have another question and would like your advise on another subject. Question - After burning DVD will it play on a regular DVD player if the original file is in AVI or MPG4 format? They seem to play fine on my BluRay Smart player but would like to make copies for my brother and he just has a regular player. Advise - After I pretty much slammed tech support about their so called warranty they decided to try and help me, which I am totally grateful for. They requested a copy of my Dx Diag file which I sent they have determined that I have a combo driver ( DVD and BluRay Writer in one ). They want me to uninstall the DVD burner and try to see if it will correct the problem. I am terrified about doing this in the event that it doesn't solve my problem and if I mess up my driver. I didn't think that I had the disc to get it back but upon looking through my computer file I did find that I had a Drivers and Utilities CD. I am still skeptical and really wanted the advise of someone that knew a lot more about these matters than I do. Would you do as requested if it were you? Thank you for your kindness and sympathy on my quest to get things running correctly.
  7. harley-dreams

    Nxt Pro 2 Not Recognizing Disc In Drive

    Windows 7, yes burn to disc is checked, but it still says drive is empty. Brendon, I assume after saving disc image that I will have to burn from Copy and Convert section, correct?
  8. harley-dreams

    Nxt Pro 2 Not Recognizing Disc In Drive

    Thanks for your help Brendon. I did receive a response from support today, Their worthless warranty is only for activation and installation problems, if you have any other problems you have to buy a support ticket, UNBELIEVEABLE!! Could you please explain to me " Burn to an image and then burn to disc"? Sorry, to be a pain but you are the only person with a sympathetic ear that has responded. I don't have much experience with burning DVD's.
  9. harley-dreams

    Nxt Pro 2 Not Recognizing Disc In Drive

    Yes, 64-bit operating system, 16 GB Ram, Intel Core i7-4700 CPU
  10. Just wanted everyone to know that NXT Pro 2, has the same issues as NXT 2 does when trying to create a DVD. It does not recognize the black disc in the drive. I purchased new Dell XPS 8700 in October 2013, Manufacture and model of drive is HL-DT-ST DVDRWBD CH20N. Firmware Revision A201. When opening the program and going to tools, selecting get disc information it will show the blank disc in the drive however when trying to create a disc it says the drive is empty. I contacted Roxio support yesterday Dec 1, 2013 and informed them of the problem. There response was that my 14 day warranty period had expired and that I needed to open a paid support ticket. Obviously they are unable to count either as I purchased the physical product Nov 21 and received and registered it on Nov. 26, 2013. I received my support code on that same day welcoming me to my 14 day warranty period. I copied and paste both emails in to my support ticket for whoever is assigned to my case but am not hopeful about any results since I have read other posts here in the forum. Oh, how I wish I had came here and read about the issues before I purchased. Needless to say I am furious, not necessarily about the bug with the software, but more so because of the response I received. I can not believe that they would even suggest a paid support ticket when they know there are problems with the software not to mention the fact that I was on day 5 of my warranty. I plan on calling them tomorrow if I have no response but I wanted to post this for anyone who is thinking of purchasing to beware. Though I purchased the software while it was on sale, $100.00 is a lot to pay for something that isn't worth $1.00.
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