Just wanted everyone to know that NXT Pro 2, has the same issues as NXT 2 does when trying to create a DVD. It does not recognize the black disc in the drive. I purchased new Dell XPS 8700 in October 2013, Manufacture and model of drive is HL-DT-ST DVDRWBD CH20N. Firmware Revision A201. When opening the program and going to tools, selecting get disc information it will show the blank disc in the drive however when trying to create a disc it says the drive is empty.
I contacted Roxio support yesterday Dec 1, 2013 and informed them of the problem. There response was that my 14 day warranty period had expired and that I needed to open a paid support ticket. Obviously they are unable to count either as I purchased the physical product Nov 21 and received and registered it on Nov. 26, 2013. I received my support code on that same day welcoming me to my 14 day warranty period. I copied and paste both emails in to my support ticket for whoever is assigned to my case but am not hopeful about any results since I have read other posts here in the forum. Oh, how I wish I had came here and read about the issues before I purchased.
Needless to say I am furious, not necessarily about the bug with the software, but more so because of the response I received. I can not believe that they would even suggest a paid support ticket when they know there are problems with the software not to mention the fact that I was on day 5 of my warranty.
I plan on calling them tomorrow if I have no response but I wanted to post this for anyone who is thinking of purchasing to beware. Though I purchased the software while it was on sale, $100.00 is a lot to pay for something that isn't worth $1.00.