I've had the product for about 5 months now, and i hadn't used it in a while. I went to use it again but now everytime i click on "capture" it shows both the loading box and the windwow icon for the capture pad for a split second and then they both go away and nothing happens. also when i click on videowave, once it gets into it, the computer says it stops responding and closes it. I have no idea how to fix this problem and am in need of help soon please. i would reinstall it but my disc along with the serial key are not where i thought i put them when i originally got it. Please help!