Well I followed through with your steps again and the program crashes when I open it. I unplugged the Roxio USB device. I uninstalled Roxio using the Revo uninstaller and I actually ran it in advance mode instead of moderate because the directions you provided this past time were identical to the ones earlier. I turned off Norton 360 (Firewall, Antivirus, and Cleaned my registry) and Malwarebytes.
I inserted my Roxio disc. The disc display did not start automatically. I have to click on the E drive and then a list of choices came up. I chose setup and installation began. There were no selections for "Check for updates". I turned on Norton 360 and Malwarebytes again and rebooted my computer.
I then opened the icon for Roxio Easy Vhs to Dvd and then it stated something was wrong with my program. I can either Debug it or Cancel it. Either one I choose, or x-ing out, causes Roxio to close.
So then I went to Revo Uninstaller and again opened Roxio VHS to DVD and chose repair this time...Hoping it was something small. I was able to open VHS to DVD after that and I checked for available updates for the program and it stated there were none. I plugged in my USB connection to the computer and it states that it is looking for the driver software. It also asks about a windows update. I have let the update option go in the past, but this time I did not click it and I stopped any update from Windows. Then again the program crashed...stating two options...debug or cancel.
Any further help is appreciated, but I'm about to give up and take this program back to Best Buy. My efforts of getting this done by Christmas for my family has been a bust.