i agree with Jim, when i first came here i was kind of in the same boat as you Pompano, but then i realised that the helpful guy's here on the forum are actually just normally guys like anyone else on the forum, they simple come here and share the thoughts and help as many people as they can, and get them on there own 2 feet, and i respect that.
I have never been spoken to in a rude manor because i am one of many who show respect to get that respect returned, but some people here have a go at the helper because they think there simply roxio workers.
That shows that i and others included, do sometimes jump the gun.
If i was as intelligent as some of the big posters here like Jim, then i would not bother helping those who are rude. I would tell them i am no part of the roxio company, and if they continued i would no further guide them, you do see this demonstrated a lot.
Back to topic, i would not blame you if you returned the product, it really just suck that we can not livestream and this has been a hot topic for a while. I do not know where this will end up and i am pretty sure that no one else here,knows exactly where this is going to end, but i know one thing for sure, they need to pull there head's out the butts and get it sorted asap because they are loosing custom.