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    Purple Screen Help

    Yes, I disabled my graphics and I got the preview screen working again however, when I do so it distorts the video so I tried recording something and enabling my graphics card while I play back the test video I recorded and it appears that it records the distortion. I also tried one of your other solutions from another thread in the meantime Jim, I disabled my firewall and my anti-virus was expired due to a Windows 8.1 problem I was having then I put the disk is and did the Repair option. That got me passed the purple screen but now I have another problem it keeps saying No Signal.

    Roxio Game Capture Hd Pro Black/purple Preview Screen

    Try completely disabling your graphics card from Device Manager while you record worked for me except the video was a little distorted but I'm sure it's not too much to fix.

    Purple Screen Help

    Hello, I have a Roxio GameCap HD Pro that I got for Christmas. I understand that many people were having a problem using the software on Windows 8 but so far to my knowledge I under stand that the Windows 8 problems were fixed and I was using the product with great results and no problems at first. I am using an Xbox 360, I am setup using HDMI cables, and I have a Gateway Laptop running Windows 8. This is not the problem since it was working with this setup. My problem is a blank, purple preview window using the recording software. Like I said above the software was working and has now stopped. I can record videos still but I have no preview so I don't know if everything is the way I want it or if I need to adjust anything like the quality or the brightness. I still hear game sound coming from the software just no video preview. When this problem first occurred I noticed that my input changed from HDMI to component and when I set it back to HDMI it was working until I pressed Start Capture. After that it kept happening so I changed the input from HDMI to component and back to HDMI and that worked for a little while but now that doesn't even work. I tried uninstalling and re-installing the software but that did nothing. Does anyone have a solution? If anyone needs any other information that I did not already provide please say so and I will fill you in on the missing details.