I received my Roxio Gamecap HD Pro as a gift back in 2012 and I was able to use it right away. For about a year or so everything worked perfectly and I was quite happy with the product. I could capture HD video straight off my PS3, save it, edit the video and upload everything without a single error.
Several months ago the software completely stopped working, I didn't change any settings either within the program or on my laptop.
I click on the Roxio icon on my desktop to run the program and before I can choose anything, an error immediately pops up:
I would like to clarify a few things first:
This happens whether or not the Gamecap is plugged in to my laptop
The error comes up before I can click on anything within the program
The Gamecap driver IS recognized by my laptop as "TRANSCODER" under type "Sound, video and game controllers"
I have tried re-installing and repairing the program numerous times with the installation CD
I did try to manually install an update off the Roxio site awhile ago; after restarting my laptop twice (as directed by the wizard), the update wasn't recognized or something
I manually allowed the Roxio program through my firewall and tried opening the software as Admin
I'm fairly knowledgeable about computers, I can write code for simple programs and I help customers with their computers at my work. However, I can't come up with anything for this issue. NOTHING has worked, I have spent a lot of time searching the web for solutions. It seems many people have had the same issue but I can't find a reliable/clear solution (or hardly any at all).
I really appreciate ANY help I can get. Like I said, everything worked perfectly for a year until all of a sudden it stopped.