Sorry about the lack of information. I have a roxio easy VHS to DVD for Mac, p.n. 243100, REV; E. The device worked perfectly for the first two videos converted and then on the third transferred the video but about 1/2 way through the transfer, stopped transferring the sound. The fourth attempt yielded video but no sound. I called the company and a person from the call center recommended that I delete and reload the program, which I did. The first attempt to convert a VHS tape yielded video and sound at the start but about 1/2 way through, the sound was dropped.
My computer is a Mac OSX 10.8.5 with a 2.7ghz intel core i5 processor. Is there a problem in the software or the hardware of the device? Roxio was recommended by my Mac dealer.